Discord: SBIE2327 Error in COM server: [37 / 0]

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Moderator: Barb@Invincea

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Gwendolin
Posts: 2
Joined: Wed Jul 18, 2018 5:00 am

Discord: SBIE2327 Error in COM server: [37 / 0]

Post by Gwendolin » Wed Jul 18, 2018 5:07 am

OS: Windows 10
Sandboxie: 5.26
App: Discord 6.21.2018
Windows Firewall/Antivirus (Uninstalled Comodo, didn't make a difference)

To reproduce, start Discord in a Sandbox and the error will repeat once every 5 seconds.

Any help in fixing this would be greatly appreciated.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 3020
Joined: Mon Nov 07, 2016 3:10 pm

Re: Discord: SBIE2327 Error in COM server: [37 / 0]

Post by Barb@Invincea » Wed Jul 18, 2018 10:49 am

Hello Gwendolin,

I tested this and reproduced the issue. I couldn't find any classes - so far - that would make it stop.
However, you can click "Hide" and the message will go away.

Let me know if any functionality is affected after hiding the message.

Regards,
Barb.-

sphinx8911
Posts: 14
Joined: Mon Jun 24, 2013 8:18 am

Re: Discord: SBIE2327 Error in COM server: [37 / 0]

Post by sphinx8911 » Thu Jul 19, 2018 8:33 am

Yes, there is a degradation of pc performance as each time the error is generated windows error collection process WerFault runs and consumes CPU cycles and the Windows Application Event log is spammed with non-stop error messages that never end until Discord is exited.

Code: Select all

Faulting application name: SbieSvc.exe, version: 5.26.0.0, time stamp: 0x5b43a333
Faulting module name: ucrtbase.dll, version: 10.0.17134.165, time stamp: 0x9de2441b
Exception code: 0xc0000409
Fault offset: 0x000a27ab
Faulting process id: 0x12d50
Faulting application start time: 0x01d41f5b36b243d2
Faulting application path: C:\Program Files\Sandboxie\32\SbieSvc.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 25b47ddf-51f5-477c-99a7-dd92a9b27c2a
Faulting package full name: 
Faulting package-relative application ID: 

Code: Select all

Fault bucket 2299998747580830928, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: SbieSvc.exe
P2: 5.26.0.0
P3: 5b43a333
P4: ucrtbase.dll
P5: 10.0.17134.165
P6: 9de2441b
P7: 000a27ab
P8: c0000409
P9: 00000007
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9BE9.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9CD4.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9CF5.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7F46.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7FB5.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SbieSvc.exe_4a674f2297d32e1ece919978edc5f7fbf7320e_447cf566_715da3d8

Analysis symbol: 
Rechecking for solution: 0
Report Id: 25b47ddf-51f5-477c-99a7-dd92a9b27c2a
Report Status: 268435456
Hashed bucket: 60025430ab20124affeb3caccd6614d0
Cab Guid: 0

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 3020
Joined: Mon Nov 07, 2016 3:10 pm

Re: Discord: SBIE2327 Error in COM server: [37 / 0]

Post by Barb@Invincea » Thu Jul 19, 2018 10:34 am

Hi sphinx8911 ,

I meant any issues with the application (Discord) itself when hiding the message. Here's more info about SBIE2327
https://www.sandboxie.com/SBIE2327

This is a low priority issue, so hiding the message is the only option right now (other than running Discord outside Sandboxie).
You can test if installing Discord inside Sandboxie makes a difference for your system, error wise. (you will still need to hide the message) .

If anything new comes up, I will update this thread.

Although not recommended, if your system is really suffering due to these messages, you could do an online search to disable error logging (again, not the ideal or recommended solution, but I just wanted to bring up the option so that you are aware).

Regards,
Barb.-

Gwendolin
Posts: 2
Joined: Wed Jul 18, 2018 5:00 am

Re: Discord: SBIE2327 Error in COM server: [37 / 0]

Post by Gwendolin » Fri Jul 20, 2018 11:44 am

Thanks for the timely response. I tried it a while with the hidden message, unfortunately, the performance hit is a real dealbreaker. It seems however that everything was working fine.

Would be nice to see this "fixed" in the near future, since Sandboxie is the only workaround I found that allows me to run multiple instances of Discord without messing with users, which was the main reason I bought a license. :)

Is there any way I can help to look for the class? They must have added this recently since it worked fine for a while. Maybe I could ask over at Discord for a clue.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 3020
Joined: Mon Nov 07, 2016 3:10 pm

Re: Discord: SBIE2327 Error in COM server: [37 / 0]

Post by Barb@Invincea » Fri Jul 20, 2018 12:18 pm

Hi Gwendolin ,

The devs are aware. The current options are listed in my previous responses.
If/when anything new comes up, we will update this thread.

Regards,
Barb.-

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