MS Project 2016 frozen UI [SOLVED]

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BandiG
Posts: 9
Joined: Tue Feb 19, 2013 5:04 am

MS Project 2016 frozen UI [SOLVED]

Post by BandiG » Thu Nov 16, 2017 5:42 am

I'm trying to run MS Project 2016 (click2run), but only have partial success.

I can't run it unless I run it as administrator first in the sandbox (I'm guessing this starts up some process in the background). I can open it with normal privileges afterwards.

Even when running as admin, the UI comes up but is completely unresponsive. I can use keyboard shortcuts to resize the window, but nothing on the UI works with the mouse. I have tried opening a plan from command line and it did open and got displayed, but can't do anything with it. I pressed CTRL+S to save, and it got saved (inside Sandboxie), so it seems that the program works, it's just the UI that is completely frozen.

I have tried Word 2016 and Excel 2016 and those worked fine without issues. One thing worth noting is that I see Skype for Business starting up briefly when I try to start any of these programs.

OS: Windows 10 pro 64 bit
SBIE: 5.22 (64 bit, registered)
AV: Sophos Endpoint

Any ideas?

Thanks,

Gergely

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2679
Joined: Mon Nov 07, 2016 3:10 pm

Re: MS Project 2016 frozen UI

Post by Barb@Invincea » Thu Nov 16, 2017 2:36 pm

Hello BandiG,

I downloaded and tested Project Professional 2016 + Win 10 x 64 and experienced no issues launching it.

Before opening it sandboxed, be sure to log in to MS Office via Project on your host.

Are you receiving any error messages?
Does the issue follow you to a new sandbox with default settings?
Does Project work fine on the host?
Are there any addons involved?

Regards,
Barb.-

BandiG
Posts: 9
Joined: Tue Feb 19, 2013 5:04 am

Re: MS Project 2016 frozen UI

Post by BandiG » Fri Nov 17, 2017 9:08 am

Hello Barb,

Thanks for checking this.

There are no error messages at all.

I have checked and I did have a TFS addin that I haven't used, so I have removed it. I have noticed afterwards that it now starts without having to do the elevated permissions the first time.

However the UI is still frozen. I have disabled the Skype for Business integration as well (as I haven't been using that either), but that also changed nothing. One thing to note is that I can't see recent projects or templates in the MS Project window.

Project works fine on the host, and I am logged in with my office account (visible even when running under SBIE).

I have taken a screenshot from when Project is started under Sandboxie: https://cl.ly/1B0H3u0h0O0N

I have also tested with a new sandbox with default settings and exactly the same thing happens again.

In the running applications in Sandboxie, I only see three Sandboxie processes and winproject.exe.

I just noticed that lync.exe appears repeatedly, like it is trying to start up but can't. Maybe this is the reason why Project is frozen. I have tried to run it manually (both with normal and elevated privileges) and it does not start in Sandboxie. Since it is trying again and again, I think it's likely this is the main reason. Any ideas how I could get that running?

Thanks,

Gergely



MERGED POST ----------------
So when I try to start Skype for Business 2016 (lync.exe) elevated, I get this error:

SBIE2224 Sandboxed program has crashed: lync.exe [DefaultBox]

Lync was not running on the host at this time (nor anything that would use it), but it works fine on the host and I regularly use it.
Last edited by Barb@Invincea on Fri Nov 17, 2017 3:26 pm, edited 1 time in total.
Reason: Double posting

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2679
Joined: Mon Nov 07, 2016 3:10 pm

Re: MS Project 2016 frozen UI

Post by Barb@Invincea » Fri Nov 17, 2017 3:28 pm

Hello BandiG ,

Lync.exe (Skype For Business) does not work in Sandboxie, so that is probably what's triggering the problem. I don't think it has ever worked (More info here: viewtopic.php?f=11&t=22645 )
Can you try disabling it and see if the issue persists?

Regards,
Barb.-

BandiG
Posts: 9
Joined: Tue Feb 19, 2013 5:04 am

Re: MS Project 2016 frozen UI

Post by BandiG » Mon Nov 20, 2017 7:31 am

Hi Barb,

OK, I've managed to disable the SfB integration using the method described here: https://www.mpug.com/articles/hidden-fe ... ject-2016/

I've deleted the contents of the sandbox, but still Project wouldn't start. I've noted that it no longer tries to start Lync.exe. I have confirmed on the host that it indeed does not try to start it with sysinternals procmon.

I went even further and uninstalled Skype for Business from the host (and deleted sandbox contents again), but Project still got frozen after starting. I have tried running procmon in SBIE but that seems not possible. I have also tried event viewer in SBIE but that also does not show the events. Any idea how I could get some logs to figure out why the project UI gets locked up? If lync played a part in this issue, that seems no longer to be the case.

Thanks,

Gergely

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2679
Joined: Mon Nov 07, 2016 3:10 pm

Re: MS Project 2016 frozen UI

Post by Barb@Invincea » Mon Nov 20, 2017 11:13 am

Hello BandiG,

Do other Office products, or programs in general, run fine in Sandboxie?
Can you disable your AV protection and re-try ?

Please post your Sandboxie Configuration file:
Configure--> Edit Configuration
Copy/paste the contents in your response.
Highlight the contents and hit the "</>" button to format them.

Regarding logs, create a new Sandbox with default settings, then follow these steps:
https://www.sandboxie.com/ResourceAccessMonitor
Copy/paste the contents in your response.
Highlight the contents and hit the "</>" button to format them.

For procmon, you need to run it outside Sandboxie to capture the events. But, let's start with the things I suggested above, and go from there.

Regards,
Barb.-

BandiG
Posts: 9
Joined: Tue Feb 19, 2013 5:04 am

Re: MS Project 2016 frozen UI

Post by BandiG » Tue Nov 21, 2017 4:11 am

» Do other Office products, or programs in general, run fine in Sandboxie?
Yes, Word and Excel work fine, though Word had an error saying that registry access was denied, but I believe that is because of a custom addin, and it worked otherwise.

» Can you disable your AV protection and re-try ?
Unfortunately, this is the one thing I have no access to on this computer. If it becomes the likely source of the issue, I can request programs to be added to the exclusion list. As a reminder, I have Sophos Endpoint installed.

» Please post your Sandboxie Configuration file:

Code: Select all

[GlobalSettings]

Template=BitVise
Template=DigitalPersona
Template=OfficeClickToRun
Template=RoboForm
Template=7zipShellEx
Template=WindowsLive
Template=AdobeAcrobatReader
Template=Evernote
Template=OfficeLicensing
ActivationPrompt=n

[DefaultBox]

ConfigLevel=7
AutoRecover=y
Template=BlockPorts
Template=LingerPrograms
Template=Chrome_Phishing_DirectAccess
Template=Firefox_Phishing_DirectAccess
Template=AutoRecoverIgnore
RecoverFolder=%{374DE290-123F-4565-9164-39C4925E467B}%
RecoverFolder=%Personal%
RecoverFolder=%Favorites%
RecoverFolder=%Desktop%
BorderColor=#00FFFF,ttl
Enabled=y
CopyLimitKb=3094858

[UserSettings_026400CA]

SbieCtrl_UserName=gb
SbieCtrl_NextUpdateCheck=1511431308
SbieCtrl_UpdateCheckNotify=y
SbieCtrl_AutoRunSoftCompat=n
SbieCtrl_ShowWelcome=n
SbieCtrl_HideWindowNotify=n
SbieCtrl_WindowCoords=280,87,1031,527
SbieCtrl_ActiveView=40021
SbieCtrl_ProcessViewColumnWidths=250,70,300
SbieCtrl_ShouldDeleteNotify=n
SbieCtrl_AutoApplySettings=n
SbieCtrl_SettingChangeNotify=n
SbieCtrl_BoxExpandedView=DefaultBox
ResourceAccessMonitor:

Code: Select all

(Drive)     \Device\CdRom0
(Drive)     \Device\HarddiskVolume1
(Drive)     \Device\HarddiskVolume1\LDrive
(Drive)     \Device\Mup\;LanmanRedirector\;P:000000000006df62\tin-fps1\PDrive
(Drive)     \Device\Mup\;LanmanRedirector\;T:000000000006df62\tius-svr1\Share
(Drive)     \Device\Mup\;WebDavRedirector\;S:000000000006df62\tin.sharepoint.com@SSL\DavWWWRoot
(Drive)     \Device\Mup\DfsClient\;N:000000000006df62\tin.co.uk\DFS\NDrive
(Drive)     \Device\Mup\DfsClient\;U:000000000006df62\tin.co.uk\DFS\Users
(Drive)     \Device\Mup\DfsClient\;X:000000000006df62\tin.co.uk\DFS\XDrive
Clsid       -------------------------------
Clsid       {275C23E2-3747-11D0-9FEA-00AA003F8646} Multi Language Support
Clsid       {88D96A0C-F192-11D4-A65F-0040963251E5} SAX XML Reader 6.0
Clsid       {DCB00C01-570F-4A9B-8D69-199FDBA5723B} NetworkListManager
Clsid       unknown
Clsid    O  {A47979D2-C419-11D9-A5B4-001185AD2B89} Network List Manager
File/Key    -------------------------------
Image       -------------------------------
Ipc         -------------------------------
Ipc         \BaseNamedObjects\[CoreUI]-PID(9232)-TID(9680) 702a5878-3c9d-4423-a0bd-e84205e82b33
Ipc         \BaseNamedObjects\[CoreUI]-PID(9532)-TID(10256) f704f32c-8ff1-4d52-ac1d-d4043a8f839e
Ipc         \BaseNamedObjects\__ComCatalogCache__
Ipc         \BaseNamedObjects\{A3BD3259-3E4F-428a-84C8-F0463A9D3EB5}
Ipc         \BaseNamedObjects\{A64C7F33-DA35-459b-96CA-63B51FB0CDB9}
Ipc         \BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x00000000000000b1.db
Ipc         \BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000002.db
Ipc         \BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*cversions.2.ro
Ipc         \BaseNamedObjects\F932B6C7-3A20-46A0-B8A0-8894AA421973
Ipc         \BaseNamedObjects\ProcmonExternalLoggerEnabled
Ipc         \BaseNamedObjects\RotHintTable
Ipc         \BaseNamedObjects\SC_AutoStartComplete
Ipc         \BaseNamedObjects\windows_shell_global_counters
Ipc         \RPC Control\actkernel
Ipc         \RPC Control\epmapper
Ipc         \RPC Control\keysvc
Ipc         \RPC Control\LRPC-53ff416f221ce30961
Ipc         \RPC Control\LRPC-c29027fdb2e0e8d8ab
Ipc         \RPC Control\OLE93A23F11597037E8309C325D1E30
Ipc         \RPC Control\OLEECCE1D768070ABC2435DD8BFF266
Ipc         \RPC Control\protected_storage
Ipc         \Sessions\1\BaseNamedObjects\__ComCatalogCache__
Ipc         \Sessions\1\BaseNamedObjects\__Winproj_Mutex__16
Ipc         \Sessions\1\BaseNamedObjects\{A3BD3259-3E4F-428a-84C8-F0463A9D3EB5}
Ipc         \Sessions\1\BaseNamedObjects\{A64C7F33-DA35-459b-96CA-63B51FB0CDB9}
Ipc         \Sessions\1\BaseNamedObjects\{D2E68709-534D-4786-A9B7-D2364CACDA8F}16.0
Ipc         \Sessions\1\BaseNamedObjects\10MU_ACBPIDS_S-1-5-5-0-444152
Ipc         \Sessions\1\BaseNamedObjects\2BF388D5-6F8C-40A0-A7EE-996D005C4E14_Office16
Ipc         \Sessions\1\BaseNamedObjects\552FFA80-3393-423d-8671-7BA046BB5906
Ipc         \Sessions\1\BaseNamedObjects\5CAC3FAB-87F0-4750-984D-D50144543427Office-VER16
Ipc         \Sessions\1\BaseNamedObjects\69545831-0931-4328-8676-335423887A86-Office1608625_S-1-5-21-1409082233-573735546-725345543-2680
Ipc         \Sessions\1\BaseNamedObjects\A1D62C73-3712-4bf7-A524-ACE967A8C7D7_Office16
Ipc         \Sessions\1\BaseNamedObjects\AirDrop::13988
Ipc         \Sessions\1\BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x00000000000000b1.db
Ipc         \Sessions\1\BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000002.db
Ipc         \Sessions\1\BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*cversions.2.ro
Ipc         \Sessions\1\BaseNamedObjects\C:*Users****AppData*Local*Microsoft*Windows*Caches*{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000114.db
Ipc         \Sessions\1\BaseNamedObjects\C:*Users****AppData*Local*Microsoft*Windows*Caches*cversions.1.ro
Ipc         \Sessions\1\BaseNamedObjects\ComPlusCOMRegTable
Ipc         \Sessions\1\BaseNamedObjects\ComTaskPool:9532
Ipc         \Sessions\1\BaseNamedObjects\Cor_Private_IPCBlock_13988
Ipc         \Sessions\1\BaseNamedObjects\Cor_Public_IPCBlock_13988
Ipc         \Sessions\1\BaseNamedObjects\CorDBIPCSetupSyncEvent_13988
Ipc         \Sessions\1\BaseNamedObjects\DPMAX_NIPC_BUFFER
Ipc         \Sessions\1\BaseNamedObjects\DPMAX_NIPC_MUTEX
Ipc         \Sessions\1\BaseNamedObjects\DPMAX_tracemutex_2110
Ipc         \Sessions\1\BaseNamedObjects\DPMAX_tracemutex_253C
Ipc         \Sessions\1\BaseNamedObjects\DPMAX_tracemutex_36A4
Ipc         \Sessions\1\BaseNamedObjects\EF46F207-682E-44D0-B511-33F2BD9D52DB-VER16
Ipc         \Sessions\1\BaseNamedObjects\F99C425F-9135-43ed-BD7D-396DE488DC53_Office16
Ipc         \Sessions\1\BaseNamedObjects\HWNDInterface:4042e
Ipc         \Sessions\1\BaseNamedObjects\HWNDInterface:60e82
Ipc         \Sessions\1\BaseNamedObjects\Office16.B1E641B5-F92B-4B82-83B7-10DC868435E8
Ipc         \Sessions\1\BaseNamedObjects\OleDfRoot11C7CDA3AAE8479A
Ipc         \Sessions\1\BaseNamedObjects\OleDfRoot618C6F18D1B7E4E6
Ipc         \Sessions\1\BaseNamedObjects\OleDfRootC56660ACFB48024C
Ipc         \Sessions\1\BaseNamedObjects\OleDfRootE94F9F1D6F24A8EE
Ipc         \Sessions\1\BaseNamedObjects\ProcmonExternalLoggerEnabled
Ipc         \Sessions\1\BaseNamedObjects\RotHintTable
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_DummyEvent_13428
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_DummyEvent_13988
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_DummyEvent_17580
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_DummyEvent_8464
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_DummyEvent_9532
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_RPCSS_SXS_READY
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceCrypto_Mutex1
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_cryptsvc
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_DcomLaunch
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_Mutex1
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_RpcEptMapper
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_RpcSs
Ipc         \Sessions\1\BaseNamedObjects\SBIE_ProtectedStorage_Mutex
Ipc         \Sessions\1\BaseNamedObjects\SBIE_ProtectedStorage_Section
Ipc         \Sessions\1\BaseNamedObjects\SBIE_WindowsInstallerInUse
Ipc         \Sessions\1\BaseNamedObjects\SboxSession
Ipc         \Sessions\1\BaseNamedObjects\SC_AutoStartComplete
Ipc         \Sessions\1\BaseNamedObjects\ScmCreatedEvent
Ipc         \Sessions\1\BaseNamedObjects\SessionImmersiveColorMutex
Ipc         \Sessions\1\BaseNamedObjects\SessionImmersiveColorPreference
Ipc         \Sessions\1\BaseNamedObjects\SM0:13988:128:WilStaging_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:13988:128:WilStaging_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:13988:64:WilError_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:13988:64:WilError_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:8464:120:WilError_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:8464:120:WilError_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:8464:120:WilError_01_p0h
Ipc         \Sessions\1\BaseNamedObjects\SM0:9532:120:WilError_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:9532:120:WilError_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:9532:120:WilError_01_p0h
Ipc         \Sessions\1\BaseNamedObjects\SyncRootManager
Ipc         \Sessions\1\BaseNamedObjects\UrlZonesSM_**
Ipc         \Sessions\1\BaseNamedObjects\windows_shell_global_counters
Ipc         \Sessions\1\BaseNamedObjects\ZonesCacheCounterMutex
Ipc         \Sessions\1\BaseNamedObjects\ZonesLockedCacheCounterMutex
Ipc      O  \BaseNamedObjects\CoreMessagingRegistrar
Ipc      O  \BaseNamedObjects\FontCachePort
Ipc      O  \BaseNamedObjects\msctf.serverDefault1
Ipc      O  \KernelObjects\HighMemoryCondition
Ipc      O  \KernelObjects\LowMemoryCondition
Ipc      O  \KernelObjects\MaximumCommitCondition
Ipc      O  \KnownDlls\advapi32.dll
Ipc      O  \KnownDlls\bcryptPrimitives.dll
Ipc      O  \KnownDlls\cfgmgr32.dll
Ipc      O  \KnownDlls\clbcatq.dll
Ipc      O  \KnownDlls\combase.dll
Ipc      O  \KnownDlls\COMDLG32.dll
Ipc      O  \KnownDlls\CRYPT32.dll
Ipc      O  \KnownDlls\gdi32.dll
Ipc      O  \KnownDlls\gdi32full.dll
Ipc      O  \KnownDlls\IMM32.dll
Ipc      O  \KnownDlls\kernel.appcore.dll
Ipc      O  \KnownDlls\kernel32.dll
Ipc      O  \KnownDlls\kernelbase.dll
Ipc      O  \KnownDlls\MSASN1.dll
Ipc      O  \KnownDlls\MSCTF.dll
Ipc      O  \KnownDlls\msvcp_win.dll
Ipc      O  \KnownDlls\MSVCRT.dll
Ipc      O  \KnownDlls\ole32.dll
Ipc      O  \KnownDlls\OLEAUT32.dll
Ipc      O  \KnownDlls\powrprof.dll
Ipc      O  \KnownDlls\profapi.dll
Ipc      O  \KnownDlls\PSAPI.DLL
Ipc      O  \KnownDlls\rpcrt4.dll
Ipc      O  \KnownDlls\sechost.dll
Ipc      O  \KnownDlls\SHCORE.dll
Ipc      O  \KnownDlls\SHELL32.dll
Ipc      O  \KnownDlls\SHLWAPI.dll
Ipc      O  \KnownDlls\ucrtbase.dll
Ipc      O  \KnownDlls\user32.dll
Ipc      O  \KnownDlls\win32u.dll
Ipc      O  \KnownDlls\windows.storage.dll
Ipc      O  \KnownDlls\Wow64.dll
Ipc      O  \KnownDlls\Wow64cpu.dll
Ipc      O  \KnownDlls\Wow64win.dll
Ipc      O  \KnownDlls\WS2_32.dll
Ipc      O  \KnownDlls32\advapi32.dll
Ipc      O  \KnownDlls32\bcryptPrimitives.dll
Ipc      O  \KnownDlls32\cfgmgr32.dll
Ipc      O  \KnownDlls32\clbcatq.dll
Ipc      O  \KnownDlls32\combase.dll
Ipc      O  \KnownDlls32\coml2.dll
Ipc      O  \KnownDlls32\CRYPT32.dll
Ipc      O  \KnownDlls32\CRYPTBASE.dll
Ipc      O  \KnownDlls32\gdi32.dll
Ipc      O  \KnownDlls32\gdi32full.dll
Ipc      O  \KnownDlls32\IMM32.dll
Ipc      O  \KnownDlls32\kernel.appcore.dll
Ipc      O  \KnownDlls32\kernel32.dll
Ipc      O  \KnownDlls32\kernelbase.dll
Ipc      O  \KnownDlls32\MSASN1.dll
Ipc      O  \KnownDlls32\MSCTF.dll
Ipc      O  \KnownDlls32\msvcp_win.dll
Ipc      O  \KnownDlls32\MSVCRT.dll
Ipc      O  \KnownDlls32\NORMALIZ.dll
Ipc      O  \KnownDlls32\NSI.dll
Ipc      O  \KnownDlls32\ole32.dll
Ipc      O  \KnownDlls32\OLEAUT32.dll
Ipc      O  \KnownDlls32\powrprof.dll
Ipc      O  \KnownDlls32\profapi.dll
Ipc      O  \KnownDlls32\PSAPI.DLL
Ipc      O  \KnownDlls32\rpcrt4.dll
Ipc      O  \KnownDlls32\sechost.dll
Ipc      O  \KnownDlls32\SHCORE.dll
Ipc      O  \KnownDlls32\SHELL32.dll
Ipc      O  \KnownDlls32\SHLWAPI.dll
Ipc      O  \KnownDlls32\SspiCli.dll
Ipc      O  \KnownDlls32\ucrtbase.dll
Ipc      O  \KnownDlls32\user32.dll
Ipc      O  \KnownDlls32\win32u.dll
Ipc      O  \KnownDlls32\windows.storage.dll
Ipc      O  \KnownDlls32\WS2_32.dll
Ipc      O  \RPC Control\AppV-ISV-fb6c3ef7-eb50-4e2f-a97a-8d7752e14e76AppvEnterprise_vcom_subsystem
Ipc      O  \RPC Control\AppV-ISV-fb6c3ef7-eb50-4e2f-a97a-8d7752e14e76APPV-jitv_server
Ipc      O  \RPC Control\AppV-ISV-fb6c3ef7-eb50-4e2f-a97a-8d7752e14e76APPV-RSOD_SERVER
Ipc      O  \RPC Control\AppV-ISV-fb6c3ef7-eb50-4e2f-a97a-8d7752e14e76APPV-VIRTMAN-NOTIFICATIONS
Ipc      O  \RPC Control\AppV-ISV-fb6c3ef7-eb50-4e2f-a97a-8d7752e14e76APPV-VREG_SERVER
Ipc      O  \RPC Control\AppV-ISV-fb6c3ef7-eb50-4e2f-a97a-8d7752e14e76SFT-venv_server
Ipc      O  \RPC Control\AppV-ISV-fb6c3ef7-eb50-4e2f-a97a-8d7752e14e76SFT-vobjects_server
Ipc      O  \RPC Control\AppV-ISV-fb6c3ef7-eb50-4e2f-a97a-8d7752e14e76vfs_subsystem
Ipc      O  \RPC Control\C2RClientAPI_Server_System16
Ipc      O  \RPC Control\dhcpcsvc
Ipc      O  \RPC Control\dhcpcsvc6
Ipc      O  \RPC Control\DNSResolver
Ipc      O  \RPC Control\LRPC-53ff416f221ce30961
Ipc      O  \RPC Control\lsapolicylookup
Ipc      O  \RPC Control\LSARPC_ENDPOINT
Ipc      O  \RPC Control\lsasspirpc
Ipc      O  \RPC Control\samss lpc
Ipc      O  \RPC Control\SbieSvcPort
Ipc      O  \RPC Control\SPPCTransportEndpoint-00001
Ipc      O  \Security\LSA_AUTHENTICATION_INITIALIZED
Ipc      O  \Sessions\1\BaseNamedObjects\CicLoadWinStaWinSta0
Ipc      O  \Sessions\1\BaseNamedObjects\CTF.AsmListCache.FMPDefault1
Ipc      O  \Sessions\1\BaseNamedObjects\DBWinMutex
Ipc      O  \Sessions\1\BaseNamedObjects\DP_OTS_LOOKUP_CACHE
Ipc      O  \Sessions\1\BaseNamedObjects\MSCTF.Asm.MutexDefault1
Ipc      O  \Sessions\1\BaseNamedObjects\MSCTF.CtfMonitorInstMutexDefault1
Ipc      O  \Sessions\1\Windows\ApiPort
Ipc      O  \Sessions\1\Windows\DwmApiPort
Ipc      O  \Sessions\1\Windows\SharedSection
Ipc      O  \Sessions\1\Windows\Theme2963680122
Ipc      O  \Sessions\1\Windows\ThemeSection
Ipc      O  \ThemeApiPort
Ipc      O  \Windows\Theme3293614253
Pipe        -------------------------------
Pipe        ?
Pipe        \Device\0000003c
Pipe        \Device\CNG
Pipe        \Device\Harddisk0\DR0
Pipe        \Device\HarddiskVolume1
Pipe        \Device\HarddiskVolume2
Pipe        \Device\HarddiskVolume3
Pipe        \Device\KsecDD
Pipe        \Device\MountPointManager
Pipe        \device\namedpipe\wkssvc
Pipe        \Device\Ndis
Pipe        \Device\NDMP8
Pipe     O  \Device\Afd
Pipe     O  \Device\NetBT_Tcpip_{2078ABD5-F40F-4E35-A06D-963CDB331FBA}
Pipe     O  \Device\NetBT_Tcpip_{326CD21B-CCAF-458D-BC26-5183732059EF}
Pipe     O  \Device\NetBT_Tcpip_{5BD1046F-F6DD-4A46-90EC-8B36BC925AB4}
Pipe     O  \Device\NetBT_Tcpip_{81CC8301-2362-4682-8DA0-9E483768EE35}
Pipe     O  \Device\NetBT_Tcpip_{88F5CA25-0BB5-463D-8621-81F8C17C25AE}
Pipe     O  \Device\NetBT_Tcpip_{9D2FCABB-DB59-402C-9288-7217C5EAE2F9}
Pipe     O  \Device\NetBT_Tcpip_{B24847BA-0BAA-433E-AC08-AE444A4ED648}
Pipe     O  \Device\Nsi
WinCls      -------------------------------
WinCls   O  #0
WinCls   O  DigitalPersona Pro Agent
WinCls   O  DP_GlobalAvatarClass
WinCls   O  OleMainThreadWndClass
WinCls   O  Shell_TrayWnd
WinCls   X  ApplicationManager_DesktopShellWindow

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2679
Joined: Mon Nov 07, 2016 3:10 pm

Re: MS Project 2016 frozen UI

Post by Barb@Invincea » Tue Nov 21, 2017 12:03 pm

Hello BandiG,

I installed Project 2016 on a VM with Win 10 FCU + Sophos Endpoint Advanced 11.5.9 + Sbie 5.22 and still did not experience any issues with the UI.

Can you provide more information regarding how are you reproducing the problem?

Also, give this a try:
Open Project outside Sbie
Go to File --> Options
At the bottom of the General options uncheck "Start options ---> Show the start screen when this application starts"
Delete the contents of your Sandbox.
Re-try launching Project Sandboxed.
If it still fails, try creating a new Sandbox with default settings.

Are there any other specific settings that you may be using for Project?

Regards,
Barb.-

BandiG
Posts: 9
Joined: Tue Feb 19, 2013 5:04 am

Re: MS Project 2016 frozen UI

Post by BandiG » Wed Nov 22, 2017 6:49 am

Hi Barb,

I've already disabled the start screen in case the issue was caused by either the recent items or the templates. And I always either create a brand new sandbox or delete contents to make sure any setting changes are picked up.

I'm not aware of having any setting that would affect anything other than how projects are calculated. No external dependency or plugin or anything, really.

I can think of a few possible external factors that might be at play:
1. Recent projects include ones on network drives (though I don't think this should break it). In fact this is why I would like to use SBIE to not affect any dependent network projects.
2. My office account has three connected services, OneDrive personal, OneDrive business and SharePoint. The reason why I fail to see how this would affect anything is that Word opens, and it is associated with the same account, and it has the same connected services.
3. I just recalled (and searched back the records) that Project does not have a C2R installer by default. I had some C2R Office products on my computer (e.g.SfB), so I had to download the Office 2016 deployment tool and create an xml configuration to install Project 2016 Std Retail. Then I had to activate it with a key (rather than my account). Maybe the project you tested wasn't the C2R version then, and maybe the key activation check is causing issues.

I realise that my config is unusual and as you have managed to install and run the vanilla version of Project, I'm not expecting you to try and troubleshoot obscure scenarios. If you have any potential things I could try, I would wellcome that, but otherwise I'll just trudge along trying to fix on my own and will post the solution here if I find it.

Thanks,

Gergely

Update:

I have tried running ProcessMonitor to see if I can isolate where it goes wrong. What I see is that it loads all the settings as expected, then goes to DWM (I assuming bringing up the UI), then gets bogged down on some cryptsvc. After this point, winproj only queries cryptsvc and DigitalPersona.

When it seems to finish normal operation:

Code: Select all

12:12:32.0645481	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Office\16.0\MS Project	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0646547	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Office\16.0\MS Project\Settings	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0647924	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Office\16.0\MS Project\Settings	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0648556	WINPROJ.EXE	99928	RegQueryKey	HKCU\Software\Microsoft\Office\16.0\MS Project\Settings	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0649211	WINPROJ.EXE	99928	RegEnumValue	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Office\16.0\MS Project\Settings	NO MORE ENTRIES	Index: 0, Length: 128
12:12:32.0734246	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0736366	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0736903	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.0739552	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0740061	WINPROJ.EXE	99928	RegOpenKey	HKLM\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	NAME NOT FOUND	Desired Access: Read
12:12:32.0743878	WINPROJ.EXE	99928	RegEnumValue	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	NO MORE ENTRIES	Index: 7, Length: 128
12:12:32.0745055	WINPROJ.EXE	99928	RegOpenKey	HKLM\SYSTEM\CurrentControlSet\Services\cryptsvc	REPARSE	Desired Access: Read
12:12:32.0748592	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0750443	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0751363	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.0753755	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0754201	WINPROJ.EXE	99928	RegOpenKey	HKLM\System\CurrentControlSet\Services\CryptSvc	REPARSE	Desired Access: Read
12:12:32.0755966	WINPROJ.EXE	99928	RegQueryKey	HKLM\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.0772080	WINPROJ.EXE	99928	RegEnumValue	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	NO MORE ENTRIES	Index: 8, Length: 128
12:12:32.0775293	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.0778518	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.0780899	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.0781846	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.1357695	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Windows\CurrentVersion\Explorer	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.1359101	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:12:32.1363340	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced	NAME NOT FOUND	Desired Access: Read
12:12:32.1371918	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Windows\CurrentVersion\Explorer	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.1372925	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:12:32.1375795	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced	NAME NOT FOUND	Desired Access: Read
12:12:32.1859555	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Policies\Microsoft\Office\16.0\common	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.1861718	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Policies\Microsoft\Office\16.0\common\general	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.1865058	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Policies\Microsoft\Office\16.0\common\general	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.1866957	WINPROJ.EXE	99928	RegQueryKey	HKCU\Software\Policies\Microsoft\Office\16.0\common\general	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.1867916	WINPROJ.EXE	99928	RegEnumValue	HKU\Sandbox_gb_ProjectTest\user\current\software\Policies\Microsoft\Office\16.0\common\general	NO MORE ENTRIES	Index: 0, Length: 128
12:12:32.1873581	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Office\16.0\Common	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.1875377	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Office\16.0\Common\General	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.1877848	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Office\16.0\Common\General	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.1879135	WINPROJ.EXE	99928	RegQueryKey	HKCU\Software\Microsoft\Office\16.0\Common\General	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.1880130	WINPROJ.EXE	99928	RegEnumValue	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Office\16.0\Common\General	NO MORE ENTRIES	Index: 0, Length: 128
12:12:32.2207041	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.2211328	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Windows\CurrentVersion	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.2212267	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:12:32.2215098	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell	NAME NOT FOUND	Desired Access: Read
12:12:32.2220387	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Windows	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.2221430	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\DWM	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:12:32.2224130	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\DWM	NAME NOT FOUND	Desired Access: Read
12:12:32.2229822	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.2233793	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Windows\CurrentVersion	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.2234899	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:12:32.2237551	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell	NAME NOT FOUND	Desired Access: Read
12:12:32.2243453	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\user\current\software\Microsoft\Windows	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.2244472	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\DWM	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:12:32.2248277	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\user\current\Software\Microsoft\Windows\DWM	NAME NOT FOUND	Desired Access: Read
12:12:32.2558201	SbieCtrl.exe	99640	CreateFileMapping	C:\Program Files (x86)\Microsoft Office\root\Office16\WINPROJ.EXE	FILE LOCKED WITH ONLY READERS	SyncType: SyncTypeCreateSection, PageProtection: |PAGE_NOCACHE
12:12:32.5794198	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.5799164	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.5800660	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.5806009	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.5806921	WINPROJ.EXE	99928	RegOpenKey	HKLM\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	NAME NOT FOUND	Desired Access: Read
12:12:32.5815073	WINPROJ.EXE	99928	RegEnumValue	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	NO MORE ENTRIES	Index: 7, Length: 128
12:12:32.5818685	WINPROJ.EXE	99928	RegOpenKey	HKLM\SYSTEM\CurrentControlSet\Services\cryptsvc	REPARSE	Desired Access: Read
12:12:32.5825190	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.5827208	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.5827962	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.5830263	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.5830745	WINPROJ.EXE	99928	RegOpenKey	HKLM\System\CurrentControlSet\Services\CryptSvc	REPARSE	Desired Access: Read
12:12:32.5831941	WINPROJ.EXE	99928	RegQueryKey	HKLM\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.5836666	WINPROJ.EXE	99928	RegEnumValue	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	NO MORE ENTRIES	Index: 8, Length: 128
12:12:32.5837779	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.5838770	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.5839690	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.5840594	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:32.8118742	SandboxieCrypto.exe	102044	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.8122397	SandboxieCrypto.exe	102044	RegOpenKey	HKLM\System\CurrentControlSet\Services\CryptSvc	REPARSE	Desired Access: Read
12:12:32.8129625	SandboxieCrypto.exe	102044	RegQueryKey	HKLM\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:32.8143438	SandboxieCrypto.exe	102044	RegEnumValue	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	NO MORE ENTRIES	Index: 8, Length: 128
12:12:32.9655910	tcsd_win32.exe	2068	RegQueryValue	HKLM\SOFTWARE\WOW6432Node\Security Innovation\TSS\socketSelectTimeoutSecs	NAME NOT FOUND	Length: 144
12:12:32.9889535	Sophos UI.exe	15348	RegOpenKey	HKLM\SOFTWARE\Sophos\Sophos UI\AdapterNotifications\APPSPROXY	NAME NOT FOUND	Desired Access: Notify
12:12:32.9896969	Sophos UI.exe	15348	RegOpenKey	HKLM\SOFTWARE\Sophos\Sophos UI\AdapterNotifications\HMPA	NAME NOT FOUND	Desired Access: Notify
12:12:32.9897103	Sophos UI.exe	15348	RegOpenKey	HKLM\SOFTWARE\WOW6432Node\Sophos\DataProtection	NAME NOT FOUND	Desired Access: Notify
12:12:33.0853941	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:33.0855895	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:33.0856258	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:33.0857995	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:33.0858425	WINPROJ.EXE	99928	RegOpenKey	HKLM\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	NAME NOT FOUND	Desired Access: Read
12:12:33.0861820	WINPROJ.EXE	99928	RegEnumValue	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	NO MORE ENTRIES	Index: 7, Length: 128
12:12:33.0862874	WINPROJ.EXE	99928	RegOpenKey	HKLM\SYSTEM\CurrentControlSet\Services\cryptsvc	REPARSE	Desired Access: Read
12:12:33.0865653	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:33.0867189	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:33.0867868	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\REGISTRY\MACHINE\SYSTEM\CurrentControlSet\Services\cryptsvc	BUFFER OVERFLOW	Query: Name, Length: 256
12:12:33.0870047	WINPROJ.EXE	99928	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:12:33.0870473	WINPROJ.EXE	99928	RegOpenKey	HKLM\System\CurrentControlSet\Services\CryptSvc	REPARSE	Desired Access: Read
12:12:33.0871606	WINPROJ.EXE	99928	RegQueryKey	HKLM\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
Later on only these DigitalPersona queries:

Code: Select all

12:13:06.2461130	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona	NAME NOT FOUND	Desired Access: Read
12:13:06.2462694	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:13:06.2463610	WINPROJ.EXE	99928	RegOpenKey	HKLM\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read
12:13:06.2477793	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\MACHINE\SOFTWARE\WOW6432Node\DigitalPersona	NAME NOT FOUND	Desired Access: Read
12:13:06.2479629	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\MACHINE\SOFTWARE\WOW6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:13:06.2502695	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona	NAME NOT FOUND	Desired Access: Read
12:13:06.2504041	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:13:06.2504759	WINPROJ.EXE	99928	RegOpenKey	HKLM\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read
12:13:06.2507830	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\MACHINE\SOFTWARE\WOW6432Node\DigitalPersona	NAME NOT FOUND	Desired Access: Read
12:13:06.2508533	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\MACHINE\SOFTWARE\WOW6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:13:06.2515931	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona	NAME NOT FOUND	Desired Access: Read
12:13:06.2516535	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:13:06.2517024	WINPROJ.EXE	99928	RegOpenKey	HKLM\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read
12:13:06.2519934	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\MACHINE\SOFTWARE\WOW6432Node\DigitalPersona	NAME NOT FOUND	Desired Access: Read
12:13:06.2520526	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\MACHINE\SOFTWARE\WOW6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:13:06.3104977	SandboxieCrypto.exe	102044	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:13:06.3106698	SandboxieCrypto.exe	102044	RegOpenKey	HKLM\System\CurrentControlSet\Services\CryptSvc	REPARSE	Desired Access: Read
12:13:06.3108340	SandboxieCrypto.exe	102044	RegQueryKey	HKLM\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:13:06.3236052	SandboxieCrypto.exe	102044	RegEnumValue	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	NO MORE ENTRIES	Index: 8, Length: 128
12:13:06.4557339	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona	NAME NOT FOUND	Desired Access: Read
12:13:06.4558116	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\machine\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:13:06.4558894	WINPROJ.EXE	99928	RegOpenKey	HKLM\software\microsoft\Office\ClickToRun\registry\machine\SOFTWARE\Wow6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read
12:13:06.4561862	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\MACHINE\SOFTWARE\WOW6432Node\DigitalPersona	NAME NOT FOUND	Desired Access: Read
12:13:06.4562451	WINPROJ.EXE	99928	RegOpenKey	HKU\Sandbox_gb_ProjectTest\MACHINE\SOFTWARE\WOW6432Node\DigitalPersona\Tracing	NAME NOT FOUND	Desired Access: Read, Maximum Allowed
12:13:06.6688668	CCFManager.exe	35944	RegQueryValue	HKLM\SOFTWARE\DigitalPersona\Tracing\hookscope	NAME NOT FOUND	Length: 144
12:13:06.6689008	CCFManager.exe	35944	RegQueryValue	HKLM\SOFTWARE\DigitalPersona\Tracing\hookfirst	NAME NOT FOUND	Length: 144
12:13:06.9739140	tcsd_win32.exe	2068	RegQueryValue	HKLM\SOFTWARE\WOW6432Node\Security Innovation\TSS\socketSelectTimeoutSecs	NAME NOT FOUND	Length: 144
12:13:07.3245909	SandboxieCrypto.exe	102044	RegQueryKey	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:13:07.3246561	SandboxieCrypto.exe	102044	RegOpenKey	HKLM\System\CurrentControlSet\Services\CryptSvc	REPARSE	Desired Access: Read
12:13:07.3249675	SandboxieCrypto.exe	102044	RegQueryKey	HKLM\System\CurrentControlSet\Services\CryptSvc	BUFFER OVERFLOW	Query: Basic, Length: 24
12:13:07.3257211	SandboxieCrypto.exe	102044	RegEnumValue	HKU\Sandbox_gb_ProjectTest\machine\System\CurrentControlSet\Services\CryptSvc	NO MORE ENTRIES	Index: 8, Length: 128
SandboxieCrypto runs along with these entries.

I think some of these might not be initiated by Project as it seems like it's iterating through some hooks. Programs that respond then are Roboform, Dell Data Protection (I don't use this to encrypt my drive, only to be able to use the fingerprint scanner to log on to windows 10 without pin), AdGuard. I have disabled AdGuard and Roboform just in case, but no change.

I can also see Office's UcMapi.exe looking up some certificates, I think this is related to my office account, and maybe lync. Note that Lync does not attempt to start, so this is probably not problematic.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2679
Joined: Mon Nov 07, 2016 3:10 pm

Re: MS Project 2016 frozen UI

Post by Barb@Invincea » Wed Nov 22, 2017 12:33 pm

Hello BandiG,

I am using Project 2016 C2R, with a key (which was enabled outside Sandboxie).
It will take me a bit to review your scenario, and I may not be able to fully replicate it. But, once I get a chance to further test it I will let you know the outcome. Unfortunately, Project is not one of the typical MS Office applications that we support, but I'll see what we can do.

In the meantime, you can try giving Sandboxie direct access to your Network Drives to see if that helps. Here's a post I wrote for another user, that should help you:
viewtopic.php?p=130918#p130918

Regards,
Barb.-

BandiG
Posts: 9
Joined: Tue Feb 19, 2013 5:04 am

Re: MS Project 2016 frozen UI

Post by BandiG » Thu Nov 23, 2017 10:51 am

Hi Barb,

I've tried giving direct access to the network drives but that made no difference.

I've noticed in the task manager that project and dwm use the CPU constantly 20% each. Not sure if this helps with your investigation.

Thanks,

Gergely

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2679
Joined: Mon Nov 07, 2016 3:10 pm

Re: MS Project 2016 frozen UI

Post by Barb@Invincea » Tue Nov 28, 2017 11:12 am

Hello BandiG ,

I tried to re-test this today and I am now encountering the same issue you are reporting:
Upon launch, Project 2016 freezes.

See if this works for you:
Right-click on your Sandbox --> Sandbox settings
Appearance
Check "Don't show Sandboxie indicator in the window title".
Ok your way out.
Delete the contents of your Sandbox
Re-try launching Project.

Regards,
Barb.-

BandiG
Posts: 9
Joined: Tue Feb 19, 2013 5:04 am

Re: MS Project 2016 frozen UI

Post by BandiG » Wed Nov 29, 2017 3:56 am

Hi Barb,

That was it, thank you! Now it works like a charm.

Thanks again!

Gergely

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