Adobe Reader DC Quick Recovery [SOLVED]

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Moderator: Barb@Invincea

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Needaname
Posts: 7
Joined: Mon Aug 01, 2016 5:11 pm

Adobe Reader DC Quick Recovery [SOLVED]

Post by Needaname » Wed Jul 26, 2017 2:08 pm

Hello everybody.

Problem:
If you open a .pdf file with Adobe Reader DC from Firefox or MS Office Programs which run inside Sandboxie, there is an issue with saving the .pdf file.
If you try to save it to a quick recovery folder the quick recovery message pops up, but after clicking any of the recoverymethods adobe reader gives an error message stating that the program is already running. The file wont be saved.

Workaround:
You have to close adobe reader, then select the file inside the quick recovery pop up window and recover it. Now the file is recoverd without any errormessages.

Tested with FF 54.0.1, Outlook 2010 and Adobe Reader DC Version 2017.009.20044 on Win7 64Bit Professional.
SB-Version 5.20 (registered/active license)

It seems to only behave that way with Adobe Reader DC. I also tried SumatraPDF (v3.1.1 64-Bit) without any issues.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 1873
Joined: Mon Nov 07, 2016 9:10 pm

Re: Adobe Reader DC Quick Recovery

Post by Barb@Invincea » Wed Jul 26, 2017 3:45 pm

Hello Needaname,

We are aware of this behavior and the devs are working on a solution.
You will see it as well with Office products.

Regards,
Barb.-

Needaname
Posts: 7
Joined: Mon Aug 01, 2016 5:11 pm

Re: Adobe Reader DC Quick Recovery

Post by Needaname » Thu Jul 27, 2017 7:12 am

Thanks for the quick response Barb.
Have a good one!

Regards,
Needaname

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 1873
Joined: Mon Nov 07, 2016 9:10 pm

Re: Adobe Reader DC Quick Recovery

Post by Barb@Invincea » Tue Sep 26, 2017 6:48 pm

Fixed in beta 5.21.4
viewtopic.php?p=129389#p129389

APMichael
Posts: 126
Joined: Sun Sep 07, 2014 10:54 am
Location: Germany

Re: Adobe Reader DC Quick Recovery [SOLVED]

Post by APMichael » Sun Nov 19, 2017 12:47 pm

Yes, it works without prior closing of the PDF now. Thanks!

But there is a little side effect: Sandboxie stores an additional copy of all saved files now and after closing the sandboxed Adobe Reader, Sandboxie offers those files for recovery again.

[Windows 10 Pro 1703 64-bit, Sandboxie 5.22, Adobe Reader DC 2018.009.20044]

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