Scan of Sandboxie installer reports virus by Cylance - virustotal [CLOSED]

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social
Posts: 1
Joined: Fri Jan 12, 2018 2:21 pm

Scan of Sandboxie installer reports virus by Cylance - virustotal [CLOSED]

Post by social » Fri Jan 12, 2018 2:30 pm

https://virustotal.com

Scan of Sandboxie installer reports a virus:

File name SandboxieInstall.exe
File size 8.57 MB
Cylance Unsafe
Since your software helps protect users from Viruses it's probably a good idea to contact Cylance to investigate why they are reporting your installer as unsafe.

It should be noted that the 66 providers on virustotal.com do not report a virus.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2821
Joined: Mon Nov 07, 2016 3:10 pm

Re: Scan of Sandboxie installer reports virus

Post by Barb@Invincea » Fri Jan 12, 2018 3:21 pm

Hello social,

To ensure you have downloaded the correct file, we provide the sha1 and MD5 hash f:or you to double check:
https://www.sandboxie.com/AllVersions

Regarding the Cylance False Positive, it looks like they only take reports from their users. I'll see if there's another way to contact them.
---> I created a case with them, I'll update this thread if they reply.

Regards,
Barb.-

Squeegee
Posts: 1
Joined: Fri Feb 09, 2018 9:28 am

Re: Scan of Sandboxie installer reports virus by Cylance - virustotal

Post by Squeegee » Fri Feb 09, 2018 9:33 am

Barb@Invincea wrote:
Fri Jan 12, 2018 3:21 pm
Hello social,

To ensure you have downloaded the correct file, we provide the sha1 and MD5 hash f:or you to double check:
https://www.sandboxie.com/AllVersions

Regarding the Cylance False Positive, it looks like they only take reports from their users. I'll see if there's another way to contact them.
---> I created a case with them, I'll update this thread if they reply.

Regards,
Barb.-
Do you have any update on it? We were having similar problem with VirusTotal

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2821
Joined: Mon Nov 07, 2016 3:10 pm

Re: Scan of Sandboxie installer reports virus by Cylance - virustotal

Post by Barb@Invincea » Fri Feb 09, 2018 10:05 am

Hello Squeegee,

Cylance closed my ticket and sent me a link to report the False Positive (the link did not work).
This is a FP, nothing more. You can find more info here:
viewtopic.php?p=132154#p132154

Regards,
Barb.-

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