Missing e-mail notification for private message [SOLVED]

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cornflake
Posts: 246
Joined: Fri May 13, 2011 5:44 pm

Missing e-mail notification for private message [SOLVED]

Post by cornflake » Thu Aug 17, 2017 1:49 am

About 12 hours ago I received I private message but did not receive an e-mail update. I have e-mail notifications enabled for private messages. I have in the past received other e-mail update to forum posts, so I don't know why I didn't receive a notice. Typically in the forums I visit when I receive a private message there is an immediate e-mail update sent to me. Can you look into this please, thanks

Barb@Invincea
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Re: Missing e-mail notification for private message

Post by Barb@Invincea » Thu Aug 17, 2017 12:04 pm

Hello cornflake,

I just tested this with a secondary account and received emails for every PM sent.

Please double check that this setting is enabled for you:
Click on Notifications --> Settings
Look for--->"Someone sends you a private message "
Ensure the Email box is ticked and hit submit.

I will send you a test PM to see if you receive the email.

Regards,
Barb.-

henryg
Posts: 552
Joined: Wed Nov 22, 2006 9:38 am

Re: Missing e-mail notification for private message

Post by henryg » Thu Aug 17, 2017 1:44 pm

Pretty sure I don't get email notifications either. And I have the setting enabled.
Henry

Barb@Invincea
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Re: Missing e-mail notification for private message

Post by Barb@Invincea » Thu Aug 17, 2017 1:51 pm

Hello henryg ,

Any chance you have a spam filter that might be blocking "forum@sandboxie.com" ?
Also, are you still using the same email address that you used when you registered to the forums? (Sorry if this is a silly question, just triple checking since I am getting the Emails).

I will send you a PM as well, let's see if you receive an email.

Regards,
Barb.-

Syrinx
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Re: Missing e-mail notification for private message

Post by Syrinx » Thu Aug 17, 2017 8:10 pm

I *suspect* this may be related to my PM w cornflake over qwave and as such I figured I'd share some possibly related info.

Assuming the above is correct than it involved my reply in an already existing PM which I initiated and I DO NOT have email notifications set. Related perhaps? Maybe/Maybe not? Worth a consideration?
https://www.ntlite.com

cornflake
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Re: Missing e-mail notification for private message

Post by cornflake » Thu Aug 17, 2017 9:41 pm

Syrinx wrote:
Thu Aug 17, 2017 8:10 pm
I *suspect* this may be related to my PM w cornflake over qwave and as such I figured I'd share some possibly related info.

Assuming the above is correct than it involved my reply in an already existing PM which I initiated and I DO NOT have email notifications set. Related perhaps? Maybe/Maybe not? Worth a consideration?
Yes it was that reply that I did not receive a notification for. I have replied to barb's test PM and asked her to reply back to me from that PM to see if it's an existing PM thread issue

henryg
Posts: 552
Joined: Wed Nov 22, 2006 9:38 am

Re: Missing e-mail notification for private message

Post by henryg » Fri Aug 18, 2017 9:12 am

Barb@Invincea wrote:
Thu Aug 17, 2017 1:51 pm
Any chance you have a spam filter that might be blocking "forum@sandboxie.com" ?
No - but I checked my spam to be sure
Also, are you still using the same email address that you used when you registered to the forums? (Sorry if this is a silly question, just triple checking since I am getting the Emails).
Not silly at all! What is silly is that I can't find where this system holds my email address :oops: Can you help me out please.
I will send you a PM as well, let's see if you receive an email.
Received but no email.

BTW I have "Users can contact me by email" set to "no" but both "notifications" and "email" for PMs ticked/allowed; and the Board notifications flag was set. I assume the Board system isn't just a user for emails. I rarely use it, but find the control panel awful (I realise you only use the software).

Regards


Henry
Henry

Barb@Invincea
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Re: Missing e-mail notification for private message

Post by Barb@Invincea » Fri Aug 18, 2017 12:13 pm

cornflake,

I sent a reply to the PM, let's see if you get the email (I did get an email when you replied to me).
Maye your email software groups up emails in conversations or something like that?

------------------------------- X -------------------------------------
henryg,

To see/ update your email address:

On the top right of the forums, you'll see your nickname, click on the drop-down arrow.
Click on Profile
Edit profile --> On the right panel select ---> Edit account settings
Update your info as needed
Hit Submit

Regards
Barb.-

cornflake
Posts: 246
Joined: Fri May 13, 2011 5:44 pm

Re: Missing e-mail notification for private message

Post by cornflake » Fri Aug 18, 2017 12:45 pm

Barb@Invincea wrote:
Fri Aug 18, 2017 12:13 pm
I sent a reply to the PM, let's see if you get the email (I did get an email when you replied to me).
Maye your email software groups up emails in conversations or something like that?
I did receive a notification for the reply, thanks. Yes my e-mail does group however not for something like this. I guess it was just a network hiccup that I didn't receive that e-mail notification from the Syrinx PM.

henryg
Posts: 552
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Re: Missing e-mail notification for private message

Post by henryg » Fri Aug 18, 2017 12:49 pm

:oops: :oops: It was the email address :oops: :oops: And I really did try to find where to change it as I didn't want to have to ask :roll:
Henry

Barb@Invincea
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Re: Missing e-mail notification for private message

Post by Barb@Invincea » Fri Aug 18, 2017 12:51 pm

All,

It looks like we are all set. I am marking this thread resolved.

If you need another test, just send me a PM and I will reply so you can test you are receiving emails.

Regards,
Barb.-

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