Billing problems

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Para Doxx
Posts: 4
Joined: Thu Sep 17, 2015 3:39 am

Billing problems

Post by Para Doxx » Sat Sep 19, 2015 5:47 am

I keep getting "Payment not authorized for Sandboxie - Home Use Lifetime License (5 Computers)" when attempting to pay via PayPal or pre-paid credit card.
I only get generic form-letter emails with no indication of what the specific problem is.
I have replied to the emails asking for specifics but I am not holding my breath.

You really need to sort out Cleverbridge's problems or move to a different payment processor ..... you are probably losing lots of customers who just give up and walk away.
In 25 years of buying things on the internet I have never had this much trouble.

Craig@Invincea
Sandboxie Support
Sandboxie Support
Posts: 3523
Joined: Thu Jun 18, 2015 3:00 pm
Location: DC Metro Area

Re: Billing problems

Post by Craig@Invincea » Mon Sep 21, 2015 8:59 am

I would advise you to contact cleverbridge directly or possible PayPal. We haven't had any issues with them, and they have been used for many years.

https://support.cleverbridge.com/hc/en-us

Para Doxx
Posts: 4
Joined: Thu Sep 17, 2015 3:39 am

Re: Billing problems

Post by Para Doxx » Mon Sep 21, 2015 5:57 pm

Clevebridge resolved the problem and sent me a confirmation email. I have bought Sandboxie with PayPal. I did not have to do or change anything at my end. They did not tell me the cause of the problem.

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