licensing

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Umbra
Posts: 14
Joined: Sun Jul 26, 2015 4:51 am

licensing

Post by Umbra » Fri Aug 28, 2015 4:02 am

hello,

i had a lifetime license as a gift from a friend , i just did a clean install of Win10 and now the license key is blocked. Is it possible to unblock it?

thanks by advance, best regards.
Win10: SUA | UAC (Max) | Smartscreen (Max) | WinFW | WinDef
Productivity PC: AppGuard | NVT OSarmor | ReHIPS
Leisure PC: AppGuard | NVT OSarmor | NVT ExeRadarPro | Sandboxie
Test PC: AppGuard | NVT OSarmor | NVT ExeRadar Pro |

Craig@Invincea
Sandboxie Support
Sandboxie Support
Posts: 3523
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Location: DC Metro Area

Re: licensing

Post by Craig@Invincea » Fri Aug 28, 2015 11:56 am

Keys are blocked for various reasons. We've stepped up monitoring of keys with too many activation s, different IPs, etc..etc. Keys are normally not transferable. However, if you email support@sandboxie.com and provide the key and the persons last/first name that gifted the license, I can attempt to verify.

tsmura64
Posts: 1
Joined: Mon Sep 07, 2015 2:18 am

Re: licensing

Post by tsmura64 » Mon Sep 07, 2015 3:01 am

Hello,

I have the same problem as Umbra. When I try to activate Sandboxie, the message "Product activation failed: Product Key was activated on too many computers." appears. I bought Sandboxie few years age and, probably, I have a lifetime license (at that time, there was only one type of license, I remember).

I use 4 or 5 PCs only in my house.

Thanks.

Craig@Invincea
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Re: licensing

Post by Craig@Invincea » Tue Sep 08, 2015 9:09 am

tsmura64 wrote:Hello,

I have the same problem as Umbra. When I try to activate Sandboxie, the message "Product activation failed: Product Key was activated on too many computers." appears. I bought Sandboxie few years age and, probably, I have a lifetime license (at that time, there was only one type of license, I remember).

I use 4 or 5 PCs only in my house.

Thanks.
Please email support@sandboxie.com with the key in question and we can confirm it for you.

Dun
Posts: 353
Joined: Mon Jun 23, 2014 5:00 am
Location: Poland

Re: licensing

Post by Dun » Tue Sep 08, 2015 2:51 pm

I always pray having hope the issue won't happen to me on freshly installed OS.
Sandboxie 5.27.1 personal lifetime license user || Win10 x64 Pro b17134 (up to date) || ESET IS 11+ x64 || Google Chrome 69+ x64 || UAC on

Craig@Invincea
Sandboxie Support
Sandboxie Support
Posts: 3523
Joined: Thu Jun 18, 2015 3:00 pm
Location: DC Metro Area

Re: licensing

Post by Craig@Invincea » Tue Sep 08, 2015 2:58 pm

Dun wrote:I always pray having hope the issue won't happen to me on freshly installed OS.
...............currently......checking.....Dun's....... :P

Mr.X
Posts: 618
Joined: Sat Jul 13, 2013 9:34 am
Location: Mexico

Re: licensing

Post by Mr.X » Tue Sep 08, 2015 3:00 pm

Craig@Invincea wrote:Keys are blocked for various reasons. We've stepped up monitoring of keys with too many activation s, different IPs, etc..etc. Keys are normally not transferable. However, if you email support@sandboxie.com and provide the key and the persons last/first name that gifted the license, I can attempt to verify.
I believe activation process should not include IPs. Some ISPs/countries have dynamic IPs such as mine, needles to say laptops activating against sbie servers in different networks/ips.
Activation should be based only in a unique hash: hwid + sbie key
This way if my key is stolen some way, I should not care as long as I show a proof of ownership (Invincea invoice)
Last edited by Mr.X on Tue Sep 08, 2015 3:02 pm, edited 1 time in total.
Windows 8.1 x64 EN | Sandboxie latest beta or stable | All software latest versions unless stated otherwise

Craig@Invincea
Sandboxie Support
Sandboxie Support
Posts: 3523
Joined: Thu Jun 18, 2015 3:00 pm
Location: DC Metro Area

Re: licensing

Post by Craig@Invincea » Tue Sep 08, 2015 3:02 pm

Mr.X wrote:
Craig@Invincea wrote:Keys are blocked for various reasons. We've stepped up monitoring of keys with too many activation s, different IPs, etc..etc. Keys are normally not transferable. However, if you email support@sandboxie.com and provide the key and the persons last/first name that gifted the license, I can attempt to verify.
I believe activation process should not include IPs. Some ISPs/countries have dynamic IPs such as mine, needles to say laptops activating against sbie servers in different networks/ips.
Activation should be based only in a unique hash: hwid + sbie key
I agree with you. We take that into consideration too. But if the registered owner is in the UK, then the next day in Japan, then later that evening activating in South America...then, that's a problem. Or someone have severe jet lag.

Mr.X
Posts: 618
Joined: Sat Jul 13, 2013 9:34 am
Location: Mexico

Re: licensing

Post by Mr.X » Tue Sep 08, 2015 3:06 pm

Craig@Invincea wrote: I agree with you. We take that into consideration too. But if the registered owner is in the UK, then the next day in Japan, then later that evening activating in South America...then, that's a problem. Or someone have severe jet lag.
It means the key has been stolen or being abused, then I should not care as long as I show a proof of ownership (Invincea invoice). You Invincea can block different activation hashes and talk with customers which machines it owns.
Windows 8.1 x64 EN | Sandboxie latest beta or stable | All software latest versions unless stated otherwise

Craig@Invincea
Sandboxie Support
Sandboxie Support
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Location: DC Metro Area

Re: licensing

Post by Craig@Invincea » Tue Sep 08, 2015 3:11 pm

Mr.X wrote:
Craig@Invincea wrote: I agree with you. We take that into consideration too. But if the registered owner is in the UK, then the next day in Japan, then later that evening activating in South America...then, that's a problem. Or someone have severe jet lag.
It means the key has been stolen or being abused, then I should not care as long as I show a proof of ownership (Invincea invoice). You Invincea can block different activation hashes and talk with customers which machines it owns.
Usually, if someone emails about a key that has been compromised, we can search Cleverbridge and see past orders and issue a new key. But for now, we use the the system that was put in place by Ronen.

Dun
Posts: 353
Joined: Mon Jun 23, 2014 5:00 am
Location: Poland

Re: licensing

Post by Dun » Tue Sep 08, 2015 3:14 pm

Uh...
Dynamic IP is something... normal here in Poland. DSL connections are not so stable but popular. So IP number may change few times per week.
When I use my mobile internet connection, my IP changes every 60 minutes.

Looks like personal license was well spend money :P

I like how Adguard resolved this. You see all PCs on which the license is currently used. You can bind and unbind licenses via website.
Sandboxie 5.27.1 personal lifetime license user || Win10 x64 Pro b17134 (up to date) || ESET IS 11+ x64 || Google Chrome 69+ x64 || UAC on

Craig@Invincea
Sandboxie Support
Sandboxie Support
Posts: 3523
Joined: Thu Jun 18, 2015 3:00 pm
Location: DC Metro Area

Re: licensing

Post by Craig@Invincea » Tue Sep 08, 2015 3:21 pm

Dun wrote:Uh...
Dynamic IP is something... normal here in Poland. DSL connections are not so stable but popular. So IP number may change few times per week.
When I use my mobile internet connection, my IP changes every 60 minutes.

Looks like personal license was well spend money :P

I like how Adguard resolved this. You see all PCs on which the license is currently used. You can bind and unbind licenses via website.
There are a lot of options out there, far better options, for handling licenses. One day.....one day.

Bellzemos
Posts: 877
Joined: Wed Feb 17, 2010 2:08 pm

Re: licensing

Post by Bellzemos » Tue Sep 08, 2015 11:20 pm

Craig@Invincea wrote: But if the registered owner is in the UK, then the next day in Japan, then later that evening activating in South America...then, that's a problem.
Well, I have the "old" lifetime license that entitles me to use it on all my PCs. I only own 3 anyway but the thing is I am running VMware on one and am experimenting with a lot of stuff there, including installing Sandboxie and then surfing the web using CyberGhost VPN. And that could show me as travelling the world with the speed of light - although I'm just using VPN and faking IPs. :D And the same goes for other Sandboxie users, of course.

Craig@Invincea
Sandboxie Support
Sandboxie Support
Posts: 3523
Joined: Thu Jun 18, 2015 3:00 pm
Location: DC Metro Area

Re: licensing

Post by Craig@Invincea » Wed Sep 09, 2015 8:24 am

Bellzemos wrote:
Craig@Invincea wrote: But if the registered owner is in the UK, then the next day in Japan, then later that evening activating in South America...then, that's a problem.
Well, I have the "old" lifetime license that entitles me to use it on all my PCs. I only own 3 anyway but the thing is I am running VMware on one and am experimenting with a lot of stuff there, including installing Sandboxie and then surfing the web using CyberGhost VPN. And that could show me as travelling the world with the speed of light - although I'm just using VPN and faking IPs. :D And the same goes for other Sandboxie users, of course.
I wouldn't worry, and if anything comes up, always email us and we can fix licensing keys quickly.

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