Support

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Buster
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Re: Support

Post by Buster » Sat May 09, 2015 10:09 am

When is Norm going to participate in the thread?

Mr.X
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Location: Mexico

Re: Support

Post by Mr.X » Sun May 10, 2015 10:26 am

Buster wrote:When is Norm going to participate in the thread?
Nice new title
Suits you quite well :lol:

Regards my friend.
Windows 8.1 x64 EN | Sandboxie latest beta or stable | All software latest versions unless stated otherwise

lylejk
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Re: Support

Post by lylejk » Tue May 12, 2015 8:50 am

I've been lucky so far since I continue to use SBIE in my sandbox (WinXP). The newer Windows OSs have a heck of a lot of other things going on with them and I can see this being a tremendous burden to address every issue there may be out their or request desired by the many enthusiasts of SBIE. Not sure if open sourcing SBIE will ever be in the cards, but it would possibly address the support issues. I know Buster and many others here are true gurus and have more then contributed to SBIE in there own ways. I'm still just a true believing end user. When SBIE no longer exist (God forbid), I'll go full Linux for my sandbox. I still more then prefer XP since it doesn't have near the overhead as any of the other Windows OSs and I'm still very comfortable with the interface, but I've toyed with other OSs too. Still, good thread to have. Folks need to spiel; trust me, I know that too. lol

Just glad Invincea hasn't gotten rid of SBIE for all those that still use it. :)

Buster
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Re: Support

Post by Buster » Tue May 12, 2015 9:00 am

lylejk wrote:Just glad Invincea hasn't gotten rid of SBIE for all those that still use it. :)
Can you find any reference to Sandboxie at Invincea´s web site?

http://www.invincea.com/

Curt@invincea
Sandboxie Lead Developer
Sandboxie Lead Developer
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Re: Support

Post by Curt@invincea » Wed May 13, 2015 1:37 pm

Buster wrote:
lylejk wrote:Just glad Invincea hasn't gotten rid of SBIE for all those that still use it. :)
Can you find any reference to Sandboxie at Invincea´s web site?

http://www.invincea.com/
The invincea.com links from sandboxie.com and the sandboxie.com links from invincea.com were removed because they were causing a lot of confusion for customers. They are 2 different products for 2 different customers.

Mr.X
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Re: Support

Post by Mr.X » Wed May 13, 2015 2:10 pm

Curt@invincea wrote: The invincea.com links from sandboxie.com and the sandboxie.com links from invincea.com were removed because they were causing a lot of confusion for customers. They are 2 different products for 2 different customers.
There are a myriad firms which have launched products to the market and many of those products / firms are related to each other but they don't make it publicly or disclose that information for everybody.
Windows 8.1 x64 EN | Sandboxie latest beta or stable | All software latest versions unless stated otherwise

Buster
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Re: Support

Post by Buster » Wed May 13, 2015 2:20 pm

Mr.X wrote:There are a myriad firms which have launched products to the market and many of those products / firms are related to each other but they don't make it publicly or disclose that information for everybody.
Not this case.

When is Norm going to post?

Mr.X
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Re: Support

Post by Mr.X » Wed May 13, 2015 3:11 pm

Buster wrote: When is Norm going to post?
Hello Buster, amigo your title should be PITA not PITN, quite more painful the first one hahahahaha.
Ánimo Buster. :D
Windows 8.1 x64 EN | Sandboxie latest beta or stable | All software latest versions unless stated otherwise

Buster
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Re: Support

Post by Buster » Wed May 13, 2015 3:46 pm

The truth may be annoying but it is still the truth.

Buster
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Re: Support

Post by Buster » Fri May 15, 2015 3:43 am

@Curt: Please ask Norm if he still pretends to reply in the forum and let me know.

Mr.X
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Re: Support

Post by Mr.X » Fri May 15, 2015 11:02 am

Buster wrote:@Curt: Please ask Norm if he still pretends to reply in the forum and let me know.
¡Qué bien chingas Buster! ¡Uta madre!
Así ha de querer decirte este Curt, jajajajaja.

Un saludo y abrazo amigo, tranquilo.
Windows 8.1 x64 EN | Sandboxie latest beta or stable | All software latest versions unless stated otherwise

Buster
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Re: Support

Post by Buster » Fri May 15, 2015 11:24 am

Mr.X wrote:
Buster wrote:@Curt: Please ask Norm if he still pretends to reply in the forum and let me know.
¡Qué bien chingas Buster! ¡Uta madre!
Así ha de querer decirte este Curt, jajajajaja.

Un saludo y abrazo amigo, tranquilo.
Stop flooding the topic, please. I am waiting for Norm to reply.

Norm@invincea
Site Admin
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Re: Support

Post by Norm@invincea » Mon May 18, 2015 5:41 pm

Dear Buster,

Thanks for writing, and thanks for being such a dedicated Sandboxie user over the years. I’ve read through your threads on Invincea’s support of Sandboxie, and the team and I have discussed them at length. At Invincea we know that our customers (both paid and free) are our best asset, and the last thing we want is to disappoint you when it comes to support. The truth is that the Sandboxie user community has grown to be much larger than when Ronen was running it, having been downloaded millions of times over the past year and with almost a half million active users as of last month. It was downloaded 247,000 times just last month! While I read your critical comments about support with great interest, I suspect that we’d be experiencing far more serious growing pains if we were still relying on just one person to support and develop Sandboxie.

Just to avoid any confusion, Sandboxie is not just important to Invincea, it is *critical* to us. Sandboxie isn’t just a free product that we give away, it's a core piece of technology inside of our successful commercial product that is running in over 25,000 enterprises worldwide. We have enjoyed great success because of it, and are committed to Sandboxie and the Sandboxie community, and will remain so in the future.

Having said that, I’m really glad that you were so vocal about your concerns in this forum. The resulting conversations that you sparked inside of Invincea have made us realize that the rapid growth of the Sandboxie community now requires us to hire a full-time support engineer that will be dedicated to our free products, Sandboxie and Invincea Research Edition. Curt has done a great job supporting all of you up until this point, but the community has grown so much that Curt cannot be both developer and support engineer any longer. The Sandboxie community deserves dedicated support, and that’s what we’re going to provide.

We are actively looking for this engineer now, and anticipate having them onboard, trained, and actively supporting you in the next few months. I want all of you in the Sandboxie Forum to know that these are very exciting times at Invincea. We’re growing faster than ever, releasing a new product next month, and generating great value for our customers by protecting them against advanced threats. We will continue to give Sandboxie the support and development attention it needs, just like we do with our commercial customers. We’re happy to have all of you as part of the Invincea family, and appreciate your continued input.

Norm
Chief Operating Officer, Invincea

Mr.X
Posts: 618
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Re: Support

Post by Mr.X » Mon May 18, 2015 6:05 pm

@Norm
Thank you for your splendid and solid speech. These are good news indeed.
Windows 8.1 x64 EN | Sandboxie latest beta or stable | All software latest versions unless stated otherwise

btm
Posts: 160
Joined: Sat Nov 23, 2013 11:31 am

Re: Support

Post by btm » Mon May 18, 2015 8:35 pm

That is good news, particularly for curt! Too bad I won't be able to bug him soon... Best get it out of my system now I suppose :P

@Curt: BugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBugBug

and thanks. Hope to still see you answering a few of the more difficult questions sometimes ;)
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