Unable to open PDF files from Outlook 2016 + SumatraPDF [SOLVED]

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Inbox
Posts: 50
Joined: Tue Jun 16, 2015 2:11 am

Unable to open PDF files from Outlook 2016 + SumatraPDF [SOLVED]

Post by Inbox » Mon Jun 05, 2017 4:07 pm

Hello,

I want to use Outlook 2016 in a restricted sandbox (already works fine) and open my attachments inside the sandbox with my default PDF viewer.
This is not working, nothing happens when I open an attachment.

That's my setup:
- Installed Office 2016 (including Outlook) on my system
- Installed SumatraPDF on my system and set it to the standard PDF viewer within my system
- Created a Sandbox "Outlook", which is forcing to start Outlook.exe in the specified sandbox. This works well
- Forced the sumatrapdf.exe to start in the same sandbox named "Outlook"
- If I start the programs by myself, both are getting started in the sandbox "Outlook"

How can I tell Outlook to use my standard PDF viewer for opening the files?

bo.elam
Sandboxie Guru
Sandboxie Guru
Posts: 2828
Joined: Wed Apr 22, 2009 9:17 pm

Re: Open attachments with Outlook 2016 inside sandbox

Post by bo.elam » Mon Jun 05, 2017 6:42 pm

Inbox wrote:
Mon Jun 05, 2017 4:07 pm
How can I tell Outlook to use my standard PDF viewer for opening the files?
I am not familiar with Outlook but I believe all you need to do is set Sumatra as the default PDF viewer. I think you said you done that already.

What happens out of the sandbox when you run a PDF attachment in a mail? Does it use Sumatra, or what? If there is a PDF viewer that comes with Outlook, try disabling it.

Note: For what you want to do, you don't need to Force Sumatra.

Bo

Inbox
Posts: 50
Joined: Tue Jun 16, 2015 2:11 am

Re: Open attachments with Outlook 2016 inside sandbox

Post by Inbox » Tue Jun 06, 2017 12:46 pm

Hello Bo,

when I start Outlook normally, without a sandbox, I can double click the attachement and it gets opened automatically by my default pdf viewer (which is SumatraPDF). This isn't working when I start Outlook inside the sandbox, just nothing happens.

Can we try to troubleshoot this? I'd really like to run Outlook in a sandbox.

Best regards

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2470
Joined: Mon Nov 07, 2016 3:10 pm

Re: Open attachments with Outlook 2016 inside sandbox

Post by Barb@Invincea » Tue Jun 06, 2017 1:54 pm

Hello Inbox,

I tested the behavior in Windows 10 + Sumatra as my default pdf viewer.
If I launch Outlook Sandboxed then right-click on a pdf and select "Open", it successfully opens in Sumatra.

Since this is a problem, not a quick question, let's get you to provide the required info so we can better assist you:
viewtopic.php?f=11&t=19746

Also, please post the output of Resource Access Monitor:
https://www.sandboxie.com/index.php?Res ... essMonitor

Regards,
Barb.-

PS: If you are using Windows 10, you may need to type "default' in the search bar and go to 'Choose Default Apps by file type', find .pdf and select Sumatra .

Inbox
Posts: 50
Joined: Tue Jun 16, 2015 2:11 am

Re: Open attachments with Outlook 2016 inside sandbox

Post by Inbox » Tue Jun 06, 2017 2:50 pm

Hello Barb,

thanks for your great support. I'm using following setup:
- Windows 10 with latest Creator's Update and Windows Updates
- Sandboxie 5.20 64-bit
- Used Software: Outlook 2016 with latest Updates (May 2017) with SumatraPDF and X-Change PDF Viewer
- No Antivirus is installed

SumatraPDF is used set to default for .pdf Files:
Image

Output of the Resource Access Monitor (Opened everything before starting it, started the monitor and tried to open an attachment):

Code: Select all

(Drive)     \Device\HarddiskVolume4
(Drive)     \Device\HarddiskVolume5
Clsid       -------------------------------
Clsid       {4991D34B-80A1-4291-83B6-3328366B9097} Background Intelligent Transfer Control Class 1.0
Clsid       {7E5FE3D9-985F-4908-91F9-EE19F9FD1514} ?
Clsid       {C2F03A33-21F5-47FA-B4BB-156362A2F239} Immersive Shell
Clsid       {DCB00C01-570F-4A9B-8D69-199FDBA5723B} NetworkListManager
Clsid       {E44E9428-BDBC-4987-A099-40DC8FD255E7} Execute Unknown
Clsid    O  {A47979D2-C419-11D9-A5B4-001185AD2B89} Network List Manager
File/Key    -------------------------------
Image       -------------------------------
Ipc         -------------------------------
Ipc         \BaseNamedObjects\[CoreUI]-PID(3872)-TID(4068) 40b73cfb-8aff-49c9-9ffa-ebbeae4ca435
Ipc         \BaseNamedObjects\__ComCatalogCache__
Ipc         \BaseNamedObjects\{5E5C36C0-5E7C-471f-84D7-110FDC1AFD0D}
Ipc         \BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000001.db
Ipc         \BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000001.db
Ipc         \BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*cversions.2.ro
Ipc         \BaseNamedObjects\GDA:  ESENT Performance Data Schema Version 276
Ipc         \BaseNamedObjects\Go0:  ESENT Performance Data Schema Version 276
Ipc         \BaseNamedObjects\IDA0:  ESENT Performance Data Schema Version 276
Ipc         \BaseNamedObjects\Instance0:  ESENT Performance Data Schema Version 276
Ipc         \BaseNamedObjects\Ready0:  ESENT Performance Data Schema Version 276
Ipc         \BaseNamedObjects\windows_shell_global_counters
Ipc         \RPC Control\epmapper
Ipc         \RPC Control\OLE3629F8D0D23F3271CC3377E2DCF0
Ipc         \RPC Control\OLE78B83B84B93612B46774DE4AD355
Ipc         \RPC Control\OLE9A57BDB8099E3338FE10AFE544FF
Ipc         \RPC Control\OLEB8D85A70FAE7C404DEBECDC31545
Ipc         \RPC Control\OLEBFE16F31964999DAE652B819D2C4
Ipc         \Sessions\1\BaseNamedObjects\__ComCatalogCache__
Ipc         \Sessions\1\BaseNamedObjects\{5E5C36C0-5E7C-471f-84D7-110FDC1AFD0D}
Ipc         \Sessions\1\BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000001.db
Ipc         \Sessions\1\BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000001.db
Ipc         \Sessions\1\BaseNamedObjects\C:*ProgramData*Microsoft*Windows*Caches*cversions.2.ro
Ipc         \Sessions\1\BaseNamedObjects\C:*Users*******AppData*Local*Microsoft*Windows*Caches*{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000020.db
Ipc         \Sessions\1\BaseNamedObjects\C:*Users*******AppData*Local*Microsoft*Windows*Caches*cversions.1.ro
Ipc         \Sessions\1\BaseNamedObjects\ComTaskPool:1608
Ipc         \Sessions\1\BaseNamedObjects\ComTaskPool:5296
Ipc         \Sessions\1\BaseNamedObjects\ComTaskPool:5544
Ipc         \Sessions\1\BaseNamedObjects\GDA:  ESENT Performance Data Schema Version 276
Ipc         \Sessions\1\BaseNamedObjects\Go0:  ESENT Performance Data Schema Version 276
Ipc         \Sessions\1\BaseNamedObjects\IDA0:  ESENT Performance Data Schema Version 276
Ipc         \Sessions\1\BaseNamedObjects\Instance0:  ESENT Performance Data Schema Version 276
Ipc         \Sessions\1\BaseNamedObjects\MMF_BITS799564c3-02bb-493b-a593-f04ed5382295
Ipc         \Sessions\1\BaseNamedObjects\MS EXCHANGE FORMSREGISTRY MUTEX
Ipc         \Sessions\1\BaseNamedObjects\MSSPHTB_Alive16
Ipc         \Sessions\1\BaseNamedObjects\Ready0:  ESENT Performance Data Schema Version 276
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_DummyEvent_1608
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_DummyEvent_2196
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_DummyEvent_5296
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_DummyEvent_5544
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_cryptsvc
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_DcomLaunch
Ipc         \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_RpcSs
Ipc         \Sessions\1\BaseNamedObjects\SboxSession
Ipc         \Sessions\1\BaseNamedObjects\SC_AutoStartComplete
Ipc         \Sessions\1\BaseNamedObjects\SM0:1608:120:WilError_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:1608:120:WilError_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:1608:120:WilError_01_p0h
Ipc         \Sessions\1\BaseNamedObjects\SM0:2196:120:WilError_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:2196:120:WilError_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:2196:120:WilError_01_p0h
Ipc         \Sessions\1\BaseNamedObjects\SM0:2196:232:WilStaging_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:2196:232:WilStaging_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:2196:232:WilStaging_01_p0h
Ipc         \Sessions\1\BaseNamedObjects\SM0:5296:120:WilError_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:5296:120:WilError_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:5296:120:WilError_01_p0h
Ipc         \Sessions\1\BaseNamedObjects\SM0:5296:232:WilStaging_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:5296:232:WilStaging_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:5296:232:WilStaging_01_p0h
Ipc         \Sessions\1\BaseNamedObjects\SM0:5544:120:WilError_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:5544:120:WilError_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:5544:120:WilError_01_p0h
Ipc         \Sessions\1\BaseNamedObjects\SM0:5544:232:WilStaging_01
Ipc         \Sessions\1\BaseNamedObjects\SM0:5544:232:WilStaging_01_p0
Ipc         \Sessions\1\BaseNamedObjects\SM0:5544:232:WilStaging_01_p0h
Ipc         \Sessions\1\BaseNamedObjects\SyncRootManager
Ipc         \Sessions\1\BaseNamedObjects\windows_shell_global_counters
Ipc      O  \KernelObjects\LowMemoryCondition
Ipc      O  \KernelObjects\MaximumCommitCondition
Ipc      O  \KnownDlls\advapi32.dll
Ipc      O  \KnownDlls\bcryptPrimitives.dll
Ipc      O  \KnownDlls\cfgmgr32.dll
Ipc      O  \KnownDlls\clbcatq.dll
Ipc      O  \KnownDlls\combase.dll
Ipc      O  \KnownDlls\COMDLG32.dll
Ipc      O  \KnownDlls\CRYPT32.dll
Ipc      O  \KnownDlls\gdi32.dll
Ipc      O  \KnownDlls\gdi32full.dll
Ipc      O  \KnownDlls\IMM32.dll
Ipc      O  \KnownDlls\kernel.appcore.dll
Ipc      O  \KnownDlls\kernel32.dll
Ipc      O  \KnownDlls\kernelbase.dll
Ipc      O  \KnownDlls\MSASN1.dll
Ipc      O  \KnownDlls\msvcp_win.dll
Ipc      O  \KnownDlls\MSVCRT.dll
Ipc      O  \KnownDlls\ole32.dll
Ipc      O  \KnownDlls\OLEAUT32.dll
Ipc      O  \KnownDlls\powrprof.dll
Ipc      O  \KnownDlls\profapi.dll
Ipc      O  \KnownDlls\PSAPI.DLL
Ipc      O  \KnownDlls\rpcrt4.dll
Ipc      O  \KnownDlls\sechost.dll
Ipc      O  \KnownDlls\SHCORE.dll
Ipc      O  \KnownDlls\SHELL32.dll
Ipc      O  \KnownDlls\SHLWAPI.dll
Ipc      O  \KnownDlls\ucrtbase.dll
Ipc      O  \KnownDlls\user32.dll
Ipc      O  \KnownDlls\win32u.dll
Ipc      O  \KnownDlls\windows.storage.dll
Ipc      O  \KnownDlls\WS2_32.dll
Ipc      O  \RPC Control\dhcpcsvc
Ipc      O  \RPC Control\dhcpcsvc6
Ipc      O  \RPC Control\lsapolicylookup
Ipc      O  \RPC Control\lsasspirpc
Ipc      O  \RPC Control\SbieSvcPort
Ipc      O  \Security\LSA_AUTHENTICATION_INITIALIZED
Ipc      O  \Sessions\1\Windows\ApiPort
Ipc      O  \Sessions\1\Windows\SharedSection
Ipc      O  \Sessions\1\Windows\ThemeSection
Ipc      O  \ThemeApiPort
Pipe        -------------------------------
Pipe        ?
Pipe        \Device\CNG
Pipe        \Device\Harddisk0\DR0
Pipe        \Device\HarddiskVolume1
Pipe        \Device\HarddiskVolume4
Pipe        \Device\HarddiskVolume5
Pipe        \Device\KsecDD
Pipe        \Device\MountPointManager
Pipe        \device\namedpipe\MsFteWds
Pipe        \device\namedpipe\msftewds
Pipe        \device\namedpipe\MsFteWds
Pipe        \device\namedpipe\msftewds
Pipe     O  \Device\Afd
Pipe     O  \Device\NamedPipe
Pipe     O  \Device\NamedPipe\
Pipe     O  \Device\NetBT_Tcpip_{295CDDCC-994A-41B2-8410-64304B99707B}
WinCls      -------------------------------
WinCls      NetUICtrlNotifySink
WinCls   O  REListbox20W
WinCls   O  Shell_TrayWnd
WinCls   X  AgentAnim
WinCls   X  MSOBALLOON
WinCls   X  MsoCommandBarPopup
WinCls   X  MsoHelp10
Did you sandbox SumatraPDF in any way? Or was it just installed normally?

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2470
Joined: Mon Nov 07, 2016 3:10 pm

Re: Open attachments with Outlook 2016 inside sandbox

Post by Barb@Invincea » Tue Jun 06, 2017 4:16 pm

Hi Inbox,

Do you know where this may come from?
"ESENT Performance Data Schema"

Can you open Sumatra directly in the Sandbox?

Also, you could try adding (one at a time) these 2 COM classes, see if that works: (if it doesn't, remove them afterward)
{E44E9428-BDBC-4987-A099-40DC8FD255E7}
{7E5FE3D9-985F-4908-91F9-EE19F9FD1514}
https://www.sandboxie.com/index.php?OpenClsid

Regards,
Barb.-

Inbox
Posts: 50
Joined: Tue Jun 16, 2015 2:11 am

Re: Open attachments with Outlook 2016 inside sandbox

Post by Inbox » Tue Jun 06, 2017 4:44 pm

Hi Barb,
I can't tell you what "ESENT Performance Data Schema" means and where it is coming from.
Also, I can open Sumatra PDF directly in the sandbox. Opening the sumatrapdf.exe only is no problem.
I added both 2 COM classes, one at a time, to a file called Sandboxie.ini and placed it in my installation folder.
There is no change in behavior, still not working.
Hope we can fix this, thank you so far.
Regards

Edit: Fixed the problem!
I saved one of the pdf files, navigated to it via windows explorer (sandbox path) and opened it with double click.
Afterwards, the attachments open directly when clicking them from outlook.

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