Web WhatsApp in Chrome runs slower with v5.28 [SOLVED]

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snowball1
Posts: 16
Joined: Thu Feb 18, 2016 10:20 pm

Web WhatsApp in Chrome runs slower with v5.28 [SOLVED]

Post by snowball1 » Mon Mar 11, 2019 3:42 pm

Hi,

after I updated my Sandboxie from v5.27 to v5.28, I've noticed that Web WhatsApp (https://web.whatsapp.com) in Chrome runs a lot more laggy than before.
For example when I click on the Emoji button to open the emoji selection in a chat, the slide-in-animation of the emoji bar is stuttering a lot. When I do the same in Chrome running outside of Sandboxie, it runs completely smooth.

Maybe it is not the only web application which runs slower, but since I'm using it a lot, I noticed it immediately.

I'm using Chrome Version 72.0.3626.121 (Official Build) (64-Bit).

Regards,

snowball1

Barb@Invincea
Sandboxie Support
Sandboxie Support
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Joined: Mon Nov 07, 2016 3:10 pm

Re: Web WhatsApp in Chrome runs slower with v5.28

Post by Barb@Invincea » Mon Mar 11, 2019 4:56 pm

Hi snowball1,

Please provide the rest of the required information so that we can test and assist you:
viewtopic.php?f=11&t=19746

Regards,
Barb.-

snowball1
Posts: 16
Joined: Thu Feb 18, 2016 10:20 pm

Re: Web WhatsApp in Chrome runs slower with v5.28

Post by snowball1 » Tue Mar 12, 2019 9:03 pm

Ok here are the informations:

:!: The Windows version number? (i.e. Windows 7 32bit, 8.1 x64, etc)

:arrow: Windows 10 Edu 64 bit Version 1803


:!: Sandboxie version number (SBIE v5.23.3? 5.22?)

:arrow: v5.28


:!: Does the issue occur in a new Sandbox with Default settings? (https://www.sandboxie.com/SandboxMenu#create)

:arrow: yes


:!: NAME & Version/build numbers of any applications involved? (Chrome v43, FF45 etc)

:arrow: Chrome Version 72.0.3626.121 (Official Build) (64-Bit)


:!: Are you running antivirus/anti-malware software? (AVG, Live Essentials..etc)

:arrow: Microsoft Security Essentials


:!: What are the exact steps to reproduce the issue? (Launch app X, perform X actions, etc)

:arrow: I noticed that on Web WhatsApp the behaviour isn't reproducable so good as it occurs sporadically. So I searched for a few more examples and think it might be noticeable the best on some more or less complex web animations which will be accompanied by stuttering in a sandboxed Chrome but will run smoothly on the same Chrome installation started out of the Sandbox.

Here are some examples I found. You will see it best if you have 2 instances of Chrome running side-by-side, one running sandboxed and one running not sandboxed. I hope the examples will help you to understand the problem.
I just started with the Web WhatsApp example because I noticed it there first since I'm using it regularly.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2981
Joined: Mon Nov 07, 2016 3:10 pm

Re: Web WhatsApp in Chrome runs slower with v5.28

Post by Barb@Invincea » Wed Mar 13, 2019 10:44 am

Hi snowball1,

Since you are using Chrome, please try this:
viewtopic.php?p=135999#p135999

Regards,
Barb.-

snowball1
Posts: 16
Joined: Thu Feb 18, 2016 10:20 pm

Re: Web WhatsApp in Chrome runs slower with v5.28

Post by snowball1 » Thu Mar 14, 2019 1:56 pm

Hi Barb!

This actually fixed it! After switching to OpenGL everything feels so smooth now, even scrolling on pages etc.. It's soooo much better!
Thanks for the advice! :)

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