Office 365 (Office 16) Word launch issue

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jokerpack
Posts: 6
Joined: Thu Jun 07, 2018 5:49 am

Office 365 (Office 16) Word launch issue

Post by jokerpack » Thu Jan 24, 2019 8:31 am

Hello,
i have recently installed office 365 on my windows 7 64 bit pc using sandboxie 5.26

When i open an sandbox explorer and open a .doc or docx-file an error appears as you see in the screenshot.(in english: there was a problem sending the command to the Program).
However word opens the document and seem to work.
How can i get rid of the annoying error message?

I only have this issue with Word. Excel and Powerpoint are launching normally.

Thank you
Joker
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Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2911
Joined: Mon Nov 07, 2016 3:10 pm

Re: Office 365 (Office 16) Word launch issue

Post by Barb@Invincea » Thu Jan 24, 2019 11:23 am

Hi jokerpack ,

Does the program works fine outside Sandboxie?
Are there are any addins involved? If so, please disable them to see if that changes the behavior.

Aside from that, we need all of the required info listed here:
viewtopic.php?f=11&t=19746

Regards,
Barb.-

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