Office 2016 [SOLVED]

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Moderator: Barb@Invincea

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BilleBarrett
Posts: 51
Joined: Tue Feb 10, 2015 10:22 am
Location: reensboro, North Carolina
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Office 2016 [SOLVED]

Post by BilleBarrett » Tue Jan 08, 2019 10:09 am

I just noticed that all of my Office 2016 products are failing to start
windows 1809 (OS Build 17763.195)
Office 2016 Version 16.0.1126.20188
Sandboxie 5.27.2
Windows Defender
Selectable update Windows-Defender-ApplicationGuard of package Microsoft-Windows-HVSI was successfully turned off.
Running and Office 2016 programs in Sandboxie word, PowerPoint, Excel, etc..
Ran Microsoft Online Repair, Reinstalled Office 2016 Pro
EXCEL.EXE - Application Error
The application was unable to start correctly (0xc0000142).
Application popup: MSPUB.EXE - Application Error : The application was unable to start correctly (0xc0000142). Click OK to close the application.
Disable Windows Defender, uninstalled Office 2016 and reinstalled it and ever used a new Product key

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2986
Joined: Mon Nov 07, 2016 3:10 pm

Re: Office 2016

Post by Barb@Invincea » Tue Jan 08, 2019 10:45 am

Hi BilleBarrett ,

Can you please provide this info:
Does the issue occur in a new Sandbox with Default settings? (https://www.sandboxie.com/SandboxMenu#create)
NAME & Version/build numbers of any applications involved? (I need the exact version of Office that you are using, as well as whether it is 64 or 32 bit - Same for Windows, is it 64 or 32?)
What are the exact steps to reproduce the issue?

Did the problem start with beta 5.27.2 ? Does it affect 5.27.1 ?
Are there any addins installed in Office? If so, can you test without them ?
Does office work fine outside Sandboxie?

Let's have a look at your configuration file:
Configure --> Edit Configuration
Copy/paste the contents here
Highlight the contents you just pasted and use the "</>" button at the top to format it for the forums.

Last, but not least, let's see the Resource Access Monitor output:
Create the new Sandbox with default settings and get ready to repro the issue
Start Res. Acc. Mon https://www.sandboxie.com/ResourceAccessMonitor
Repro the issue, copy the contents.
Paste the content here
Highlight the content you just pasted and use the "</>" button at the top to format it for the forums.

Regards,
Barb.-

BilleBarrett
Posts: 51
Joined: Tue Feb 10, 2015 10:22 am
Location: reensboro, North Carolina
Contact:

Re: Office 2016

Post by BilleBarrett » Tue Jan 08, 2019 5:53 pm

I delete the Default settings and created a new default setting and everything cleared up
All of Office 2016 worked
I then went thru the setting and setup what I thought was set before and it failed trying to get Chrome & Vivaldi
I then reset the default again and it works, I wish I knew what I did
I had not changed any setting prior the Office failure, now I'm back to default again
Bill e. Barrett

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