SB does not work with Windows 10 pro [SOLVED]

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Moderator: Barb@Invincea

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JOHNC
Posts: 2
Joined: Fri Dec 01, 2017 7:14 am

SB does not work with Windows 10 pro [SOLVED]

Post by JOHNC » Wed Jan 31, 2018 10:39 pm

When I run SB Web Browser or Run Any Program on IE or Chrome, I get a brief circle then nothing.

Lenovo 64 bit Think Pad
Windows 10 Pro
SB 5.23
Advanced System Care Ultimate 11

Note - on my Windows 7 Lenovo (same software) it works fine.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2815
Joined: Mon Nov 07, 2016 3:10 pm

Re: SB does not work with Windows 10 pro

Post by Barb@Invincea » Thu Feb 01, 2018 10:55 am

Hello JOHNC,

I tested your scenario using Win 10 x64+ sbie 5.23.3+ Advanced SystemCare 11 trial version, but I was not able to reproduce the problem with Firefox, Chrome or IE.

Are you able to run any other applications Sandboxed? (Notepad, cmd, anything other than a web browser).
Does the issue happen in a new Sandbox with default settings?
Do your browsers work fine outside Sandboxie?
Are you using any specific browser extensions?
Did you receive any error messages?

Try disabling your security software for testing purposes and re-test launching a browser Sandboxed.
Also, check the AV settings to see if there are any anti-exploit or browser specific settings that may be conflicting with Sandboxie. I did not have any issues using the out-of-the-box settings for Advanced SystemCare Ultimate 11, but maybe you are using non-default ones? I noticed there is a whitelist section, try adding the Sandboxie executables there and re-test.

If the problem persists, please provide the results or running Res. Acc. Monitor inside a new Sandbox with default settings, while trying to launch a browser (let us know which browser) :
https://www.sandboxie.com/ResourceAccessMonitor
After copy/pasting the output in your response, highlight it and click on the "</>" button to format it.

Regards,
Barb.-

JOHNC
Posts: 2
Joined: Fri Dec 01, 2017 7:14 am

Re: SB does not work with Windows 10 pro

Post by JOHNC » Mon Feb 05, 2018 12:20 pm

Hi Barb,

I found another protection program that came with this computer and disabled it. That solved the problem - Thanks for your help!

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2815
Joined: Mon Nov 07, 2016 3:10 pm

Re: SB does not work with Windows 10 pro [SOLVED]

Post by Barb@Invincea » Mon Feb 05, 2018 12:43 pm

Hello JOHNC,

If possible, please let us know what was the program so that we can review it, and if needed update our Antivirus section to make other users aware.

Regards,
Barb.-

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