Browser crash when switching upload folder

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Moderator: Barb@Invincea

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bean224466
Posts: 4
Joined: Wed Jul 10, 2013 9:37 am

Browser crash when switching upload folder

Post by bean224466 » Sun Jan 07, 2018 2:28 am

Hi,

when I try to upload something in a Sandboxed browser and I change folders in the upload window, the browser crashes. Sometimes I get an error message from Sbie after the crash.

This has been happening with Sandboxed Chrome, Opera, Firefox and Vivaldi, also under Windows 7 32-bit and Windows 10 64-bit. Switching the upload folder in a Sandboxed browser's upload windows is strictly no-go. (If the browser is not Sandboxed, no problem.)

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2615
Joined: Mon Nov 07, 2016 3:10 pm

Re: Browser crash when switching upload folder

Post by Barb@Invincea » Tue Jan 09, 2018 2:00 pm

Hello bean224466,

What's your Sandboxie version?
Is there any antivirus software involved?
Are there any specific sites that are triggering the problem? Can you provide repro steps so that I can test it?

Regards,
Barb.-

bean224466
Posts: 4
Joined: Wed Jul 10, 2013 9:37 am

Re: Browser crash when switching upload folder

Post by bean224466 » Tue Jan 09, 2018 2:35 pm

Hi Barb,

My Sandboxie version is 5.22 (64-bit).
I have Avast Free running but this has also happened with Bitdefender Free.
I usually upload images to Facebook so I am not sure if it happens on other sites.
The crash happens often but not always. I have just tried to reproduce it but at this time I could not.
The typical scenario is: Try to upload a picture to Facebook. The upload window opens. Instead of clicking on a file name, change the directory. Crash.

Regards
Andras

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2615
Joined: Mon Nov 07, 2016 3:10 pm

Re: Browser crash when switching upload folder

Post by Barb@Invincea » Tue Jan 09, 2018 3:05 pm

Hello bean224466,

Does the issue follow you to a new Sandbox with default settings?

I also found an older thread that may be related:
viewtopic.php?f=11&t=23674
See if the suggestion I posted there works for you.

Also, can you provide the crash dump ?

Regards,
Barb.-

bean224466
Posts: 4
Joined: Wed Jul 10, 2013 9:37 am

Re: Browser crash when switching upload folder

Post by bean224466 » Tue Jan 09, 2018 3:40 pm

Does the issue follow you to a new Sandbox with default settings?
I will give it a try but I am not optimistic because this is a new PC with everything reinstalled and the issue was present on my previous PC as well.
See if the suggestion I posted there works for you.
Do you mean adding {53BD6B4E-3780-4693-AFC3-7161C2F3EE9C} ?

Where can I find the crash dump?

Regards
Andras

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2615
Joined: Mon Nov 07, 2016 3:10 pm

Re: Browser crash when switching upload folder

Post by Barb@Invincea » Wed Jan 10, 2018 10:22 am

Hello bean224466,

If the issue was occurring on your previous PC as well, see if disabling your Antivirus software makes a difference.
Are there any extensions involved in all browsers?
Does uploading files work fine if you try to do it outside Sandboxie?

Regarding Crash dumps, you can do a google search to find the crash dump locations. For example, if Firefox crashed:
http://kb.mozillazine.org/Breakpad
Do you mean adding {53BD6B4E-3780-4693-AFC3-7161C2F3EE9C} ?
Correct, follow the steps from the previous post please.

Regards,
Barb.-

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