help -SBIE2327 when launching browser

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Moderator: Barb@Invincea

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pfish72653
Posts: 2
Joined: Mon Oct 09, 2017 2:23 am

help -SBIE2327 when launching browser

Post by pfish72653 » Mon Oct 09, 2017 8:40 pm

windows 7
SBIE 5.20
avast/malware

2 days ago, i started getting these popup messages from sandboxie... they are error message... after the SBIE2327 error in COM server, there is a help, hide and close button, also a copy contents to clipboard and close window...

what are these and why have they started after using sandboxie for 4 months? what am i supposed to do? i uninstalled and then installed and these messages keep popping up...

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 1830
Joined: Mon Nov 07, 2016 9:10 pm

Re: help

Post by Barb@Invincea » Mon Oct 09, 2017 8:47 pm

Hello pfish72653,

What are you trying to launch when receiving the error? A browser, and application, a file?
Does the issue occur in a new Sandbox with default settings?
If you close the message, can you proceed with what you are doing?

Also, please try disabling your Antivirus protection and see if that changes the behavior.

Here's more information regarding the SBIE2327 message:
https://www.sandboxie.com/SBIE2327

Regards,
Barb.-

pfish72653
Posts: 2
Joined: Mon Oct 09, 2017 2:23 am

Re: help

Post by pfish72653 » Mon Oct 09, 2017 8:59 pm

i click on the sandboxie icon and it begins to open in the browser... immediate this popup message appears... if i close the message, it continues to popup and slows down the process of doing anything

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 1830
Joined: Mon Nov 07, 2016 9:10 pm

Re: help

Post by Barb@Invincea » Mon Oct 09, 2017 9:22 pm

Hello pfish72653,

I will need specifics in order to assist you.

Which browser are you running? (Firefox, IE, Chrome...?)
Are you using any browser extensions?
Did you try disabling your Antivirus to see if the issue persisted?
Did it happen in a new Sandbox with default settings? (Sandboxie Control --> Sandbox --> Create New Sandbox, give it a name, right-click on it "Run Web Browser" , OR, right-click on your web-browser --> Run Sandboxed--> Select the newly created sandbox).
Do other applications run Sandboxed? Files, folders, other programs?

Last but not least, give the latest beta a try:
viewtopic.php?f=62&t=24741

Regards,
Barb.-

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