Kindle Previewer 3 never opens

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Moderator: Barb@Invincea

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lwc
Posts: 334
Joined: Tue Dec 19, 2006 6:37 am

Kindle Previewer 3 never opens

Post by lwc » Thu Sep 14, 2017 2:42 pm

Kindle Previewer is a freeware from Amazon that allows to open, preview and convert various documents into the Amazon Kindle format.

I used to be able to install v2 sandboxed without a problem but after installing v3 sandboxed:
  1. No program pops up.
  2. Alt+Tab doesn't show the program.
  3. Task Manager does show it (with User name "ANONYMOUS LOGON").
  4. Sandboxie Control shows this:
    kindle sandboxed.png
    Kindle Previewer 3 sandboxed
    kindle sandboxed.png (18.75 KiB) Viewed 637 times
  5. Installing v3 also installs v2, and it still works! The two versions have dual folders in %LOCALAPPDATA%\Amazon.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2467
Joined: Mon Nov 07, 2016 3:10 pm

Re: Kindle Previewer 3 never opens

Post by Barb@Invincea » Thu Sep 14, 2017 2:50 pm

Hello lwc,

What are your OS, Antivirus and Sandboxie versions?
Does the issue occur in a new Sandbox with default settings?

Regards,
Barb.-

lwc
Posts: 334
Joined: Tue Dec 19, 2006 6:37 am

Re: Kindle Previewer 3 never opens

Post by lwc » Sat Sep 16, 2017 2:40 am

Windows 10, none (only a manual on-demand one), v5.20.
Yes.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2467
Joined: Mon Nov 07, 2016 3:10 pm

Re: Kindle Previewer 3 never opens

Post by Barb@Invincea » Mon Sep 18, 2017 2:08 pm

Hello lwc,

I was able to repro the issue in Windows 10 x 64 CU, and couldn't find any workarounds ( I did not get version 2 installed after installing v3).

I'll make the devs aware and update this thread if anything comes up.

Regards,
Barb.-

lwc
Posts: 334
Joined: Tue Dec 19, 2006 6:37 am

Re: Kindle Previewer 3 never opens

Post by lwc » Thu Sep 21, 2017 3:59 am

Barb@Invincea wrote:
Mon Sep 18, 2017 2:08 pm
( I did not get version 2 installed after installing v3).
You're right, I guess I had leftovers when I thought my Sandboxie was previously deleted.
Anyway, Amazon's FAQ (in the aforementioned link) contains ("Can I continue using...?") a link for the last v2, if you want to compare.

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