software update failed

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sanbox man
Posts: 120
Joined: Tue Oct 27, 2015 7:10 pm

software update failed

Post by sanbox man » Fri Jul 14, 2017 11:39 pm

What do you make of this:
"The update could not be installed.Please make sure there are no other copies of Firefox
running on your computer, and then restart Firefox again"
The above is for the Tor browser and I have normal Firefox running simultaneously (with no problems),
Both are open and running. My question is how do I get rid of the above error message if I don't want to update the
tor browser. Obviously it's got to do with an update.
64 bit Windows 8.1, McAfee, ReHIPS 2.2,

sanbox man
Posts: 120
Joined: Tue Oct 27, 2015 7:10 pm

Re-installing SBIE issues after a "software update failed" error msg

Post by sanbox man » Sat Jul 15, 2017 4:42 am

I wasn't able to add this to the above post - there was no edit icon visible - anyway:
when the above occurs, sbie won't re-install, uninstall's ok though; I restart OS and tried re-installing but wouldn't; I shutdown the computer and then it re-installs fine. Just wondering what's going on here and how to fix it?
64 bit Windows 8.1, McAfee, ReHIPS 2.2,

BatmanCatman
Posts: 39
Joined: Sun Oct 04, 2015 3:32 pm

Re: software update failed

Post by BatmanCatman » Fri Jan 26, 2018 4:20 pm

I have this exact issue with Sandboxie and Tor Browser, I just can't update it :(

Easy to reproduce: Download and install an older version of Tor Browser inside the sandbox, then you just follow the reinstall prompts. Eventually Tor Browser will shutdown when you press restart, it won't start automatically again and when you run it the next time it will complain that the update failed.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2465
Joined: Mon Nov 07, 2016 3:10 pm

Re: software update failed

Post by Barb@Invincea » Fri Jan 26, 2018 5:37 pm

Hello BatmanCatman,

See if these threads help:
viewtopic.php?f=11&t=21294
viewtopic.php?f=11&t=22299

Otherwise, please provide the required info viewtopic.php?f=11&t=19746, and also include your Sandboxie configuration file (Configure-->Edit configuration. Copy/pate the contents here, highlight them and click on the "</>" button to format them).

Are you using any templates?

Regards,
Barb.-

BatmanCatman
Posts: 39
Joined: Sun Oct 04, 2015 3:32 pm

Re: software update failed

Post by BatmanCatman » Sat Jan 27, 2018 5:49 am

I have Tor Browser installed inside of Sandboxie, unlike those two, so deleting the sandbox or moving TB outside to update seems kind of.. meh. I'm aware that a Sandbox is just temporary storage, but I never erase anything in my Tor Browser Sandbox simply because nothing is ever written to it.

This is my config:
https://pastebin.com/5h8XtBPY

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2465
Joined: Mon Nov 07, 2016 3:10 pm

Re: software update failed

Post by Barb@Invincea » Mon Jan 29, 2018 3:58 pm

Hello BatmanCatman,

Try removing this: (or test a new Sandbox with default settings):
DropAdminRights=y

Otherwise, please see these thread regarding which browsers are tested/supported to install inside Sbie:
viewtopic.php?f=11&t=21974#p115010

Here's a user suggestion regarding Tor and another one for Firefox:
viewtopic.php?p=129658#p129658
viewtopic.php?p=114709#p114709

Regards,
Barb.-

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