Webpages are not loading - certificate error

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riggs609
Posts: 3
Joined: Mon Jul 03, 2017 2:09 pm

Webpages are not loading - certificate error

Post by riggs609 » Mon Jul 03, 2017 2:17 pm

Hi, Just today almost every website including Google, Sandoxie and most others come up as certificate error when running IE in Sandboxie. However, if I run IE without Sanboxie all of the sites open normally. I updated to the latest version of Sandboxie 5.20 and rebooted and still not working. I am running current Windows 7 and IE 11.

"Here is the error message that comes up instead of the webpage:
There is a problem with this website’s security certificate.
The security certificate presented by this website was not issued by a trusted certificate authority.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Recommended iconClick here to close this webpage.
Not recommended iconContinue to this website (not recommended).
More information More information"

Please help...Thank you!
Last edited by riggs609 on Mon Jul 03, 2017 2:38 pm, edited 1 time in total.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2461
Joined: Mon Nov 07, 2016 3:10 pm

Re: Webpages in not loading - certificate error

Post by Barb@Invincea » Mon Jul 03, 2017 2:29 pm

Hello riggs609,

Please provide the required information so that we can assist:
viewtopic.php?f=11&t=19746

Be sure to include the full error message, whether there is an Antivirus involved, etc (see the thread for all the details).

On top of that: do other web browsers work?
What's the full error message?

Regards,
Barb.-

riggs609
Posts: 3
Joined: Mon Jul 03, 2017 2:09 pm

Re: Webpages are not loading - certificate error

Post by riggs609 » Thu Jul 06, 2017 5:21 pm

Hi,

IE 11 works without Sandboxie and Comodo Dragon works without Sandboxie.

I use Comodo security pro 10 for my antivirous protection; I have used it along with Sandboxie for years with no problem until now.

I updated to the latest version of Sandboxie 5.20 and rebooted and still not working. I am running current Windows 7 and IE 11.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2461
Joined: Mon Nov 07, 2016 3:10 pm

Re: Webpages are not loading - certificate error

Post by Barb@Invincea » Thu Jul 06, 2017 5:35 pm

Hello riggs609,

Sandboxie wouldn't cause your certificate error, there is something else (third party) triggering the issue when you Sandbox your browser.
Do other web browsers work Sandboxed? How about applications?
Are there any extensions added to your browser? Any toolbars?

Could you please try disabling your Antivirus protection and see if that makes a difference? If you can find any options in the AV that are related to web browsing, please disable those as well.
I'll test your setup tomorrow and see if I can repro the issue. Are you on Windows x86 or x64?

Also, please post the output of your Res. Acc. Mon (use the "</> Code " button in the forum to format it):
https://www.sandboxie.com/index.php?Res ... essMonitor

Regards,
Barb.-

riggs609
Posts: 3
Joined: Mon Jul 03, 2017 2:09 pm

Re: Webpages are not loading - certificate error

Post by riggs609 » Thu Jul 06, 2017 7:15 pm

Hi,

I tried running comodo dragon browser in sandboxie and it does the same thing. However, I just realized it is only blocking https sites while it lets the http sites load. so for some reason secure webpages are getting blocked when sandboxed but not when ran without sandboxie.

I am running x64

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2461
Joined: Mon Nov 07, 2016 3:10 pm

Re: Webpages are not loading - certificate error

Post by Barb@Invincea » Fri Jul 07, 2017 10:58 am

Hello riggs609,

I tested Comodo Internet security Pro 10 on Windows 7 x64 + sBIE 5.20. I was able to navigate https and http websites with Internet Explorer without issues. Did you set any rules for Website Filtering in Comodo? (by default, I see 2 listed there Allowed and Blocked sites). Do you use any personalized settings for Comodo in general?

Does the issue happen in a new Sandbox with default settings?

Is there anything else that was installed on your computer when the issue started, any security policies?

Try restoring the Advanced settings in IE:
Click Start and type inetcpl.cpl
Go to Advanced Tab
Click Restore advanced settings
Hit Ok, relaunch IE outside Sandboxie, then launch it inside Sandboxie.

Can you please provide the output of your Resource Access Monitor ?

Regards,
Barb.-

Kellogs
Posts: 1
Joined: Mon Sep 18, 2017 11:32 am

Re: Webpages are not loading - certificate error

Post by Kellogs » Mon Sep 18, 2017 11:38 am

I too have this problem. On all three of my life-time licensed machines. It is Sandboxie not being able to read the Certificates for these browsers.

Me and the companies I deal with gave up on Sandboxie already. We're using the new free VMWare Players.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2461
Joined: Mon Nov 07, 2016 3:10 pm

Re: Webpages are not loading - certificate error

Post by Barb@Invincea » Mon Sep 18, 2017 11:53 am

Hello Kellogs,

If you could provide the info requested above, as well as any policies that may be in place and affect certificates on the computers, I will test them.

Any additional information/steps will also help.

Regards,
Barb.-

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