Netflix error while sandboxed

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scootz99
Posts: 12
Joined: Wed Mar 09, 2016 6:17 pm

Netflix error while sandboxed

Post by scootz99 » Tue Nov 22, 2016 11:00 am

Has anyone seen this error or have any ideas how to fix this? This error started when I updated Firefox to version 50. When I updated Firefox I did it outside the sandbox and Netflix runs fine under Firefox outside Sandboxie. IE + Netfilx works fine sandboxed.

Windows 7 32 bit
SBIE V 5.14 (32 bit)
Firefox 50.0
AV: F-Secure

Thanks,
Scott
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Barb@Invincea
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Joined: Mon Nov 07, 2016 3:10 pm

Re: Netflix error while sandboxed

Post by Barb@Invincea » Tue Nov 22, 2016 1:14 pm

Hello scootz99,

Have you deleted the contents of your Sandbox after the update? If not, give that a try please.
If you are using Firefox x64, try the 32 bits version .

I do not have Netflix access to test the site, but have a look at this:
https://help.netflix.com/en/node/40835

Regards.-

scootz99
Posts: 12
Joined: Wed Mar 09, 2016 6:17 pm

Re: Netflix error while sandboxed

Post by scootz99 » Tue Nov 22, 2016 7:07 pm

Hi Barb, thanks for the reply.

Yes the first thing I did was dump the sandbox. I then did follow the instruction from Netflix and that didn't help either. The next thing I tried was creating a new sandbox and linking Firefox to that sandbox without success. The strange part is that Netflix + Firefox works outside the sandbox fine.

famadeus
Posts: 14
Joined: Thu Jan 14, 2016 12:04 pm

Re: Netflix error while sandboxed

Post by famadeus » Wed Nov 23, 2016 3:37 am

I have the exact same issue with Firefox 50 32-bit, Netflix videos will only play when FF is unsandboxed. Reinstalling the CDMs didn't help either.

Windows 7 with Sandboxie 5.14 64-bit.

rjbottger
Posts: 1
Joined: Mon Dec 19, 2016 2:41 pm

Re: Netflix error while sandboxed

Post by rjbottger » Mon Dec 19, 2016 2:56 pm

I was having the same exact problem while FF was sandboxed. I was using windows 7 64 bit SBIE 5.14 64 bit and FF 50.
what I managed to do to remedy the problem was switch FF back to version 48 64 bit. Now everything works and plays normally in the sandbox.
Hope this helps and happy web surfing!

Windows 7 64bit
SBIE 5.16 64bit
FF 48 64bit

Spaceman Spiff
Posts: 33
Joined: Sat Aug 08, 2015 4:20 pm

Re: Netflix error while sandboxed

Post by Spaceman Spiff » Wed Jan 04, 2017 1:53 pm

I can confirm this exact issue (same error code as in scootz99's screenshot).

Config: SBIE 5.16, FFX 50.1 (64 Bit, multiprocess enabled), Windows 10 (64 Bit).

No Netflix in a sandboxed Firefox :oops:

All the best
Spaceman Spiff

Syrinx
Sandboxie Guru
Sandboxie Guru
Posts: 620
Joined: Fri Nov 13, 2015 4:11 pm

Re: Netflix error while sandboxed

Post by Syrinx » Wed Jan 04, 2017 2:37 pm

I can also confirm this. I recently set up a browser and box just for NetFlix on my system and spent almost an entire day trying various things but just could not get it to work with firefox sandboxed. It doesn't happen with chrome sandboxed so I've been using that instead. :roll:
Goo.gl/p8qFCf

Barb@Invincea
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Sandboxie Support
Posts: 2470
Joined: Mon Nov 07, 2016 3:10 pm

Re: Netflix error while sandboxed

Post by Barb@Invincea » Wed Jan 04, 2017 4:25 pm

All,

We are able to reproduce the issue. We'll look into it.

Regards,
Barb.-

Andrewjay
Posts: 14
Joined: Sat Dec 06, 2008 5:25 pm

Re: Netflix error while sandboxed

Post by Andrewjay » Sun Jan 29, 2017 1:28 pm

For what's its worth also won't work Firefox 50 sandboxie 51.6 windows 7 (hangs), however does work with same firefox and sanboxie under xp sp3

melancholic
Posts: 1
Joined: Wed Mar 29, 2017 12:29 pm

Re: Netflix error while sandboxed

Post by melancholic » Wed Mar 29, 2017 12:32 pm

Besides running Firefox outside of Sandboxie. Has anyone found a work around for this?

Barb@Invincea
Sandboxie Support
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Posts: 2470
Joined: Mon Nov 07, 2016 3:10 pm

Re: Netflix error while sandboxed

Post by Barb@Invincea » Wed Mar 29, 2017 12:40 pm

Hello melancholic,

This is still a work in progress.

Regards,
Barb.-

Sammo
Posts: 6
Joined: Mon Nov 26, 2012 8:50 pm

Re: Netflix error while sandboxed

Post by Sammo » Wed Jul 19, 2017 12:28 am

Still getting this error. Gee, how many months does it take to fix this?

jacksg
Posts: 9
Joined: Sat Oct 03, 2015 7:58 pm

Re: Netflix error while sandboxed

Post by jacksg » Mon Dec 11, 2017 9:28 pm

Hi Barb,

It's now December 2017 and still can't get Netflix to work Sandboxed with Firefox 57.02. I'm using Windows 10 Pro, Fall Creators 64bit. Is there any progress with the debugging for his problem issue?

Thanks, Jacksg

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2470
Joined: Mon Nov 07, 2016 3:10 pm

Re: Netflix error while sandboxed

Post by Barb@Invincea » Tue Dec 12, 2017 10:17 am

Hello jacksg,

I don't have any new information regarding this issue.

Regards,
Barb.-

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